Imagine recovering from pneumonia in your own bed, your vitals streaming directly to your care team. Dr. Jose Mercado and Dr. Anais Ovalle unpack the rise of hospital-at-home and remote patient monitoring, two models changing how we think about inpatient care. They discuss what works, what doesn’t, and what health systems must get right to make home truly safe for healing.

In this episode, we focus on the lived experiences of patients, families, and care teams — and how simple, human moments can transform the care journey. You’ll hear a powerful story of recovery after stroke, and how our care experience team created trust, comfort, and hope through compassion and creativity. Together , we’ll explore how these small acts of kindness ripple into profound changes in patient and family experience.

Healthcare policy is shifting fast across New Hampshire and Vermont, and the changes impact every corner of patient care- from hospital funding to rural access and workforce support. In this episode, we break down the most important legislative updates, what they mean for you, and how to prepare for what's ahead. Whether you're a clinician, administrator, or just curious about the future of healthcare in our region, this is your inside track to staying informed.

This episode is coming to you live from our semi-annual Care Experience Collaborative meeting. Joining us on stage are three incredible leaders whose work shapes patient and family centered care across our health system.

We'll explore why Care Experience must be more than a project- it's a culture that empowers patients, families, and frontline teams to co-design safer, more compassionate care. We'll dive into practical tools like hourly nurse rounding, patient-family advisory councils, and multidisciplinary collaboration that can move the needle from "middling" to "remarkable" in patient experience scores. Listen in to learn more.

In these episode, we continue our conversation around novel antimicrobials. We'll delve into how these drugs are changing clinical practice, what stewardship looks like in this era, and how to balance access with responsibility.

We'll cover when to reach for these agents, when to hold back, and how they fit into the ever-evolving landscape of bacterial infections, invasive fungi, and tricky antivirals. So whether you're on service, prepping for rounds, or just curious about what's lurking in the pipeline, you're in the right place. Listen in to learn more.

In this episode, we're digging into a topic that's deeply personal for many of us in healthcare: moral injury. It's a term that's gaining attention, but for many clinicians, it's not just a concept - it's a lived experience. It's that deep discomfort, even anguish, that comes when you're forced to act in ways that go against your values or professional standards. Whether it's being unable to get your patient the resources they need, navigating systemic constraints, or feeling powerless in the face of suffering- it leaves a mark.

Together, we'll unpack the emotional toll of modern healthcare and talk about how we can start to heal - individually and collectively. Listen in to learn more!

We all know that antimicrobial resistance isn't a looming threat- it's already here! And for clinicians on the front lines, the challenge of treating resistant infections is becoming more and more common.

In this episode, we explore some of the latest and most intriguing antimicrobials that are either already on hospital formularies or on the horizon for future use. We'll look at their mechanisms, common clinical indications, and how they might fit into outpatient and inpatient care. Listen in to learn more!

In this episode, we will be talking about the Provider Ambassador Program for Care Experience. This is a unique initiative aimed at supporting and developing healthcare providers. At its heart are the provider coaches, who offer personalized coaching and communication skills training to their peers. This approach strenghtens provider well-being while enhancing the patient experience.

Stay with us as we dive deeper into how this program works, its impact on healthcare teams, and what it means for the future of compassionate care

In this episode, we're driving into the heart of what makes organizations thrive in today's fast-paced, ever-evolving world.

How do leaders balance operational efficiency while fostering an inclusive culture where everyone feels empowered to contribute? What role does technology play in streamlining processes without losing the human touch? And most importantly. how can we, as leaders, create environments where innovation, efficiency, and belonging go hand in hand?

We'll unpack these critical questions with real-world examples and actionable insights. Whether you're a seasoned leader or an aspiring change-maker, this conversation is packed with the tools and inspiration you need to lead with purpose and impact. Listen in to learn more.

In this episode, we’re diving into the fascinating journey of quality improvement in healthcare—from its humble beginnings in the 1800s to the cutting-edge strategies shaping its future. Join Dr. Michael Calderwood, Chief Quality Officer at Dartmouth Hitchcock Medical Center, as he uncover the stories of groundbreaking pioneers like Florence Nightingale and Ignaz Semmelweis and connect their legacies to today’s tools like Lean Six Sigma, the Model for Improvement, and the emerging role of AI in transforming care.

But this isn’t just a history lesson. We’ll explore real-world applications and actionable insights for anyone passionate about improving healthcare quality and safety. Whether you’re a seasoned healthcare professional, a curious student, or just someone intrigued by how systems evolve, this episode will inspire you to think differently about making a lasting impact.

Stay tuned to learn why quality improvement is an infinite game and how we can all contribute to better care for the future. Hit play, and let’s get started!