We all know that an organization’s success is the connection between the leader and the people, but in today’s episode, Jason Bradshaw will also highlight the importance of creating a healthy relationship with the customers. Jason is a customer service expert and a best-selling author of the book ‘It’s All About Cex!’ which focuses on the customer and employee experience across all platforms. He will also talk about crises and how organizations should pivot these to something more fruitful. Let’s jump right in and build a culture of trust in our organization.

Main Takeaways:

Culture of trust

Opportunities in Crises

Common blindspots in customer and employee experience

See full show notes by clicking “Episode Website” below.

To connect with Jason, you can visit his website www.jasonsbradshaw.com/signup to receive the first 2 chapters of ‘It’s ‘All About CEX!’ and for regular newsletter.

Guest email: [email protected], [email protected]

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