The Customer Experience Podcast

By Troy Batchelor

What's The Customer Experience Podcast about?

"It's my pleasure to invite you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders."

Troy Batchelor - Retail Customer Experience Evangelist

French Company LLC

Download our free app to listen on your phone

The Customer Experience Podcast episodes:

11.02.2018
Tom Pardini - Manage Expectations through better communication
Tom has been working in retail facilities industry for 18 years. He worked for a company called USM Services Inc which is now EMCOR Facilities Services. He was a senior account manager on many of the big box accounts such...
10.18.2018
The Future of The FM Industry
The facility maintenance industry has gone through a lot of change since the early years of it being explored as a discipline. Real estate, retail, and operations have also evolved continuously making an impact on the way we manage and...
10.04.2018
Bennett Van Wert - You're Not Done Learning...
Bennett Van Wert is the National Sales Manager at DWM, Comprehensive Facility Solutions and he joined us in the podcast to share about his background, how he used to work at other companies with a pretty different sales role than...
09.20.2018
Elizabeth Barnes - Inspect What You Expect
Elizabeth Barnes is the Chief Operating Officer at NAI Plotkin. They are a third generation family that does full-service real estate such as brokerage services, construction management services and all sorts of facility property management services for all asset types....
09.05.2018
Tom Kay: "It's easy to be busy, but it's hard to be productive"
Tom Kay is the Vice President of sales and marketing at EnTouch inTouch, Internet of Things & Cloud App Experts. When I asked Tom what advice he would give to himself years ago, after all this time in the industry, he...
08.23.2018
The Customer Experience Podcast Episode 3 - Chris Fairchild
Chris Fairchild is the president of National Filter Service, he started 27 years ago and still manages it today along with the great staff and team in the headquarters right outside of Virginia. One of the biggest lesson he’s learned...
08.09.2018
The Customer Experience Podcast Episode 2 - Blake Kelly
The Customer Experience Podcast is all about individual things that impact the in-store/in-restaurant customer experience as well as best practices on subjects like building and developing relationships, productivity, efficiency in the field, managing multi unit locations and a large field...
07.25.2018
Ron Gilcrease: Small Things Impact Your Entire Life
Ron is the Vice President of National Accounts at XtraLight Manufacturing and has been in lighting business for more than 50 years. When he started his first job and was changing light bulbs at the Shell station, never would have...

What's The Customer Experience Podcast about?

Download our free app to listen on your phone

The Customer Experience Podcast episodes:

Tom Pardini - Manage Expectations through better communication

The Future of The FM Industry

Bennett Van Wert - You're Not Done Learning...

Elizabeth Barnes - Inspect What You Expect

Tom Kay: "It's easy to be busy, but it's hard to be productive"

The Customer Experience Podcast Episode 3 - Chris Fairchild

The Customer Experience Podcast Episode 2 - Blake Kelly

Ron Gilcrease: Small Things Impact Your Entire Life