Recognizing or ascertaining what makes (someone or something) different is the key to differentiating yourself from an overwhelming sea of sameness. Forbes reports:

· 83% of companies that believe it’s important to make customers happy also experience growing revenue.

· Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience.

· 73% of consumers say a good experience is key in influencing their brand loyalties.

· 77% of consumers say inefficient customer experiences detract from their quality of life.

· Companies with a customer experience mindset drive revenue 4-8% higher than the rest of their industries.

· Two-thirds of companies compete on customer experience, up from just 36% in 2010.

David Avrin is a Customer Experience Keynote Speaker, Chairman The Legacy Board.  David Avrin has shared his high-energy and content-rich presentations with enthusiastic audiences across North America and around the world including presentations in Singapore, Bangkok, Melbourne, Brisbane, Bangalore, Antwerp, Monte Carlo, London, Buenos Aires, Glasgow, Bogota, Rotterdam, Barcelona, Johannesburg and Dubai.

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