Today’s episode is focused on an article from Food & Wine Magazine that came out last week.

The Article Is Titled:

‘The Customer Is Not Always Right.’

Customer entitlement at restaurants is at an all-time high, making work unsafe and unbearable for many in the industry. 

The way we think about hospitality needs to change.

The journalist who wrote this article is Khushbu Shah.

https://www.foodandwine.com/fwpro/customer-is-not-always-right

https://www.youtube.com/channel/UCsxzx6an6DeVHLcIfN05MUg


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