Episode 180: John Gleeson, Founder of SuccessVP, talks founder-led customer success and why your journey to product market fit never ends.

⏱️ Timestamps:

00:00:00 - Intro

00:02:13 - The power of founder-led CS

00:03:21 - Product vs. customer success: same goal?

00:06:27 - The myth of product market fit

00:08:35 - Losing touch with your customer

00:11:02 - What makes a founder customer-obsessed?

00:15:04 - Why great leaders meet their customers

00:17:18 - A tough but rewarding CS career

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with John Gleeson:

John's LinkedIn: https://www.linkedin.com/in/johngleeson10/

Mentioned in this episode:

LTV Shop

Matik

The Segment