Vaishali Dialani joins AJ to talk about the latest buzz phrase in CX. Vaishali introduces us to how this new more holistic approach can be leveraged to enhance customer experiences. For this episode, we made an online donation to SOS Children's Villages India.

CX Leader Orlando Alva and I sit down and chat about de-escalating upset or angry customers while enjoying some lovely espresso. Orlando has found his own calming approach to verbal de-escalation and shares some thoughts and tips. For this episode, we make a $15 online donation to The National Association for Music Education.

Join us again as we talk more about taking care of and developing your people. We make an on-air charity donation of $15 to The Blue Rose Foundation. Closing things out, we play a little game. And we sip...

CX Manager Stephanie Darmofalski and I sat down for a splash and a light-hearted conversation. In part 1, we talk about career pivots, pandemic management, and manifesting something new.

In response to the Coronavirus pandemic, nearly all CX organizations have moved their teams to work from home. Now is the time to think virtually outside of the box and be empathetic to others. I recorded this unrehearsed episode to remind everyone that I'm thinking of you. Tell me how you are doing by leaving me a message here: https://anchor.fm/agimpact/message.

This pilot is all about getting the conversation started. Let's about 101 customer service manners. R-E-S-P-E-C-T, find out what it means to your customers! No doubt this is a helpful refresher for us all.