The Customer Success Roadmap

By Rifan Suheir

Welcome to ’Customer Success Roadmap,’ your go-to podcast for navigating the ever-evolving landscape of customer success in the realm of SaaS. Join us as we explore the latest trends, share invaluable... more

· Business

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FAQs about The Customer Success Roadmap:

How many episodes does The Customer Success Roadmap have?

The podcast currently has 5 episodes available.

The Customer Success Roadmap episodes:

October 20, 2024 A Conversation with Guy Galon
In this episode, we dive into:
> Career Journey and Passion: Guy explained how his diverse background shaped his understanding of customer needs.
> Challenges in the APAC Region: We discussed misconceptions that hinder Customer Success adoption and promote departmental collaboration.
> Focus Areas for CSMs: Guy emphasized essential skills for CSMs, including relationship-building and domain expertise for success.
...more
19min
June 19, 2024 A Conversation with Kushlani De Silva - Marketing's Role in Enhancing Customer Success.
In this episode, we dive into:
> The importance of successful marketing in achieving customer success
> Customer loyalty and what drives it
> The impact of the recurring revenue model on marketing efforts.
...more
24min
May 13, 2024 A Conversation with Uthpala Pinnaduwahewa
Explore the significance of customer success and experience through a compelling podcast featuring insights from an industry expert.
...more
22min
April 29, 2024 A Conversation with Chathuranga Senaratne - Diving into the importance of understanding customer language.
...more
26min
April 09, 2024 Setting the Stage for Success: Uncover Jennifer Chiang's Journey in Episode One of Our Customer Success Roadmap Podcast
...more
16min

FAQs about The Customer Success Roadmap:

How many episodes does The Customer Success Roadmap have?

The podcast currently has 5 episodes available.