Our guest this week is Kolby Tuck, a member of the team at Service Titan which is a customer management system for home maintenance contractors. Kolby will answer the questions of how a software system can help you grow the company, monitor KPIs, and grow the company to a higher level of profitability by managing your customers more effectively. 

Joining us on the podcast this week is Brandi Biswell. She is sharing with you a concept for you to consider. It's called "The Stay Interview" that is conducted with your present team members to assist in retaining the people on your team. Join her for her usual contribution of gold nuggets for success. 

Join Jerry & Sheryl Isenhour as the talk about the ways to get your #1 challenge - Hiring - under control. 

Join Jerry & Sheryl Isenhour on this week's edition of The Chimney & Fireplace Success Network. This week they are discussing annual retreats, goal setting, and commitment. Listen and maybe the ideas they share will be a gold nugget for success for you in 2019.

Our guest today is Sheryl Isenhour who has recently added Certified DISC Coach to her impressive resume which includes her status as a Ziglar Certified Coach and Trainer. Today Sheryl is going to add how the DISC Assessment is a new tool that can help you crack the code on hiring and team building for your company. 

Our guest this week on The Chimney & Fireplace Success Network is Tim Reed, the host of the podcast, The Fire Time. Tim manages 6 specialty retail operations in the Portland, Oregon and Seattle, Washington market areas. He has some fantastic insights on how to build a successful hearth fireplace retail showroom with a staff of rockstars. Listen in as Tim shares how to build your new hires into rockstar performers. And be sure and catch his podcast The Fire Time. Check out his website at https://www.itsfiretime.com/ or go to iTunes and other popular podcast channels. 

Our guest this week is a mother of 2, she holds a Master's Degree in the Nursing, she is the part owner of a chimney service company, and she is the leading Human Resources Expert in the Chimney and Venting Industry. Join us this week as Brandi Biswell provides you valuable advice if you are enduring the pain of people are not showing up for interviews, if you need help with your interview process, if you need to set up your on-boarding process, and if you need help developing your in-house training process.

Rick Vlahos joins us today to explain the changes at NFI for their certification process for each of the three disciplines: wood, gas, and pellet. He also explains the reason and benefit of the new NFI Hearth Design Specialist certification. Tune in for important changes to important industry certifications that will be rolling out in the coming months.