The CX Pod

Retailers and e-commerce brands are struggling to keep up with fraudsters who keep finding innovative ways to commit fraud. Get tips from Eyal Elazar, head of product marketing at Riskified about how to fight conventional and unconventional fraud to create better customer experiences.

In the first episode of our travel series, "Unexpected Turbulence," Liz Glagowski of the Customer Strategist Journal and Scott Bell, VP of TTEC's travel practice discuss how brands like Southwest Airlines and Marriott Homes & Villas use their brand strength to weather unpredictable travel industry challenges.

Shelly Swanback, new CEO of TTEC Engage. shares her perspectives on digital transformation, innovative culture, the future of CX, and "embracing the mess."

In the first of our series exploring the people behind amazing customer experience delivery, we delve into the role of healthcare licensed agents. Liz Glagowski interviews TTEC vice presidents Ebony Langston and Shelley Larrick about what licensed agents do and how important they are to create a good impression with health insurance members and prospects.

Though it's been celebrated since the 1860s, Juneteenth became a U.S. federal holiday in 2021. The holiday commemorates the official end of slavery in the United States and has become a celebration of African-American culture and heritage.

In honor of the day, Liz Glagowski partnered with TTEC’s Leesha Bush on a LinkedIn Live event to discuss the holiday and what it means for employees and business. Here is an excerpt of their conversation with Mita Antoine and Nisa Hill, members of TTEC’s Champions of Color employee resource group.

Retail is an industry in constant evolution. Liz Glagowski and TTEC Head of Retail Jon Stough discuss challenges and opportunities for retailers to improve the customer experience and engage employees to shine as valuable brand ambassadors.

In the era of the Great Resignation, businesses across industries are struggling to retain employees. Organizational psychologist Dr. Adam Bandelli explains how relational intelligence shapes employee and employer relationships and what leaders can do to strengthen those connections to improve employee engagement and retention.

TTEC writers Liz Glagowski and Dylan Haviland got together to chat about nearly a decade of virtual reality (VR) and augmented reality (AR) experiences. They looked at past predictions, the future of technology, and what the Metaverse will bring to the table.

Join the editors of the Customer Strategist Journal as they discuss their favorite trends, stories and facts from the newest issue, "The Great Re-Engagement."

Retail stores underwent dramatic changes in the last two years. Jeff Bradbury, Senior Marketing Director at Hughes Network Systems, discusses next steps in the increased digitalization of retail stores and trends that are reshaping the shopper experience.