The CX Pod

The CX Pod

By Elizabeth GlagowskiBusiness
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The CX Pod episodes

  • Demystifying AI to Create Magic Moments
    Artificial intelligence is being applied in the B2B world so that business outreach moves from "pitches" to valuable conversations that prospects actually want to have. Everstring CEO JJ Kardwell and Jeff Marcoux discuss how to create these magic moments in the B2B customer journey.
    29 min
  • Voices From the Customer Front Lines
    Executives often talk about the importance and value of front-line employees. But does the talk translate into action? We talked to men and woman who work face-to-face with customers every day to find out what they think about their role in the company and their value to the rest of the business.
    10 min
  • Your Innovative Marketing Tech Doesn't Matter
    All the MarCom tools in the world will be worthless unless you first understand your customers. Digital marketing expert Kevin Urie, founder of agency 47Harmonic, chats with Jeff Marcoux about balancing the promise of exciting marketing innovations with what customers are really looking for.
    21 min

About The CX Pod

From the publisher's feed

"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business'…