Most MSPs don’t fail because of ransomware. They fail because they drift. They chase revenue without direction. They stack tools without a strategy.
 And they wake up one year later asking the same dangerous question: 

“Why didn’t last year change anything?”

Today isn’t about theory. It’s about execution.

Our guest Gary Pica, doesn’t just teach business planning—he’s been stress-testing it with real MSP owners for over 20 years. Through recessions. Through acquisitions. Through “ RMM, Cloud, Security, Automation and now AI revolutions” in our industry. 

Today’s conversation is all about what comes next for Microsoft 365 — because after Ignite, it’s clear that we’re entering a brand-new era. AI agents, identity-first security, native Sysmon, tenant baselines — Microsoft is rebuilding the entire stack around speed, intelligence, and scale.

And when you talk about managing M365 at scale, there’s one person MSPs look to: Kelvin Tegelaar, founder of CIPP. Kelvin just sold out his first CIPP certification class at Right of Boom, he’s about to ship version 8.7.0, and his platform is now used by over 10,000 MSP partners trying to tame the complexity of Microsoft 365.

Today we’re talking about what it really takes to partner with a giant.

Every MSP wants to grow alongside hyperscalers like Microsoft — but few truly know how to align, scale, and turn partnership into profit.

Our guest today has lived that journey from the inside out. Vince Menzione, Founder of The Ultimate Partner and former Microsoft channel leader, has helped thousands of partners build thriving businesses within the Microsoft ecosystem.

We discuss #cloud, #security, #AI - all the buzzwords!!

Today’s guest has one of the most unconventional origin stories in the MSP world. Nabil Aitoumeziane started his career not behind a keyboard—but at the door of a nightclub. While working nights as a bouncer, he began doing something few would dare: asking customers for business introductions and meetings. Fast-forward a few years, and he’s now the president of FSI, an 85-person managed service provider and one of Microsoft’s go-to partners for SMBs.

From reading crowds to reading client needs, Nabil turned street smarts into boardroom strategy—and built one of the most respected MSPs in the channel.
 Today, we’re unpacking that journey—from hustle to scale, trust to transformation, and how an outsider mindset can build an insider’s empire in cybersecurity.

Today we’re talking about one of the biggest shifts in offensive security that MSPs, CISOs, and defenders cannot ignore.

For years, pen testing was about human creativity — sneaking in where we “shouldn’t” be, showing you how you’d really get burned in an incident. But in 2025, that world is colliding with AI and automated attack platforms that claim they can do it faster, cheaper, and nonstop.

So the question is: are we entering a golden age of continuous validation — or are we fooling ourselves with marketing and dashboards?

To dig into that, we’ve got one of the most trusted names in offensive security: John Strand, Founder of Black Hills Information Security.

Today we’re tackling one of the biggest shifts in modern network security. VPNs are breaking under the weight of hybrid work, SaaS sprawl, and constant attack — and MSPs are being forced to rethink how they secure access itself.

Enter Zero Trust Network Access (ZTNA) and Secure Access Service Edge (SASE) — not just buzzwords, but the blueprint for the next decade of MSP security architecture.

Joining us are two leaders shaping this transformation:

Jason Garbis, Founder of Numberline Security and author of “Zero Trust”
Ahmet Polat, Founder & CTO of Timus.

Together, we’ll unpack how MSPs can move clients off VPNs, build scalable Zero Trust frameworks, and turn this evolution into a repeatable, profitable service model.

Special co-host guest: Nett Lynch

Artificial intelligence is evolving faster than most organizations can operationally absorb. We’ve automated analysis, accelerated response, and even delegated decisions to machines — but our people, processes, and governance are still running at human speed.

This week on The CyberCall, I’m joined by Sounil Yu, creator of the Cyber Defense Matrix and one of the most forward-thinking minds in cybersecurity, to unpack “The Human Lag: Why AI Outpaces Operational Readiness.”

We’ll explore what happens when innovation outruns process, where humans still matter most, and how security leaders can close the readiness gap before the next disruption hits.

This week on The CyberCall, we’re turning up the heat on deepfakes & disinformation—why they’re no longer sci-fi, and how they’re already targeting MSPs and the Defense Industrial Base.

I’m joined by Sandy Kronenberg (Netarx) and Scott Edwards (Summit 7) to unpack:
• Real attack chains: voice clones, lip-sync, synthetic exec approvals
• The “liar’s dividend” & reputational warfare
• What actually works: identity verification, playbooks, and awareness training
• Fast wins MSPs can roll out this quarter

Today we’re talking about something that may sound government-heavy but is actually critical for MSPs and the SMBs they serve: the new NIST Small Business Primer for SP 800-171 Rev. 3.

At its core, this guide is about protecting Controlled Unclassified Information, or CUI. And while that might sound like it only applies to defense contractors, the reality is that CUI requirements increasingly touch SMBs through contracts, regulations, and supply chains.

What’s powerful here is that NIST designed this Primer specifically for smaller organizations. It takes complex requirements and translates them into practical, plain-language steps that leaders without full-time security staff can actually act on.

Special guest: Daniel Eliot

Today we’re tackling microsegmentation—a solution that could change the game against ransomware.

Ransomware thrives on lateral movement: one compromised device turns into an entire network takedown. Microsegmentation stops that by creating secure ‘neighborhoods’ inside the network, containing the damage before it spreads.

The big questions: can MSPs realistically deploy this at scale, without adding complexity? And how do we frame it in business terms—protecting revenue, uptime, and client trust?

Special guest: Brian Haugli, CEO of SideChannel