Have you ever asked yourself if there might be a better way to engage your fans? Do you believe that if you could create a better experience for them, that your music career would advance further and faster? Are you looking for practical ways to create a stronger connection with your fans?
In this episode of The New Music Industry Podcast, Eddie Meehan, CEO of Wonderful Union shares how fan engagement benefits artists of all sizes.
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Podcast Highlights:
00:14 – Engaging your fans
00:32 – Today’s guest, Eddie Meehan
00:44 – What is Wonderful Union?
01:24 – Generating more income from fan engagement
03:11 – Databases in the music industry
05:16 – Fingers in the pie
06:56 – The importance of fan engagement
16:50 – The pressures of working with big clients
20:07 – What is bootstrapping?
25:55 – Does location matter as a music entrepreneur?
27:12 – What is direct to consumer merchandising?
29:12 – What lessons have you learned as a music entrepreneur?
34:52 – How important is social media?
39:32 – What marketing channels are most important for musicians?
42:04 – What apps or tools are essential to your business?
46:56 – Is there anything else I should have asked?
Transcription:
David Andrew Wiebe: Here to talk about Wonderful Union, I’m joined by president and co-founder, Eddie Meehan. How are you today Eddie?
Eddie Meehan: I’m doing well. How are you doing?
David: I’m great. Thanks.
Eddie: Thanks for taking the time.
David: Oh, it’s my pleasure. Let’s begin by talking about what Wonderful Union is. It sounds like you are doing a lot around fan engagement, ticketing, and VIP experiences.
Eddie: Yeah, exactly. The way that I like to put it is it all starts with - for us, the plan of engagement is the website. It's where people are going, whether it’s on their mobile device or whatever. We focus on building and managing websites, fan clubs. When you have your own website and fan club you have to sell tickets, and you have VIPs. If you have a fan club, you have merchandise. It all kind of works together in this big circle, and that’s kind of what we do.
David: Right. And overall, I think that would help a lot of artists generate more income from their art, right?
Eddie: Yeah, 100%. Especially when you have an engaged fan base. You are able to focus on driving all the traffic into one centralized place. A lot of times, a lot of artists will give those right away to a record label or sometimes even their friend’s cousin who does websites in their basement.
We come in and we maintain and build. We have a platform that we built from the ground up that allows for scalability, large bursts of traffic, large bursts of transactions and commerce. And so, as an artist you-- The climate is changing for album sales and whatnot. Being able to have that website as your centerpiece of your business because people, let’s face it, they go on Twitter and they engage and they communicate. It’s a short-lived conversation. Facebook is a little bit longer, but there’s a lot of trolling. Maybe you like some artists who you don’t want to talk about in your system.
The official website is that place where fans can go to obsess. They can build a troll-free environment, if you will. For the artist, it allows you to have a CRM. It allows you to have a database. It allows you to have all of your user information in one centralized spot and mailing for about a t-shirt or ticket or VIP package or for just a casual user who comes on to the website to hang out and discuss with other fans to talk. A one place and one platform for us that we’ve developed.
David: You raise an interesting point, because it’s so easy to give away a portion of your income or revenue to companies these days without even knowing necessarily what you’re agreeing to. That is a good thing for artists to be aware of. I think a lot of people may not necessarily be familiar with CRM. That’s a customer relationship management tool. You could also look at it, I guess as your email database, if that helps. Having that database, I think is like really becoming key in the music industry these days. What do you think?
Eddie: Oh, 100%. Especially-- And even if you take it to the next level. You have your mailing list database, all of the people who you know their zip code, you know the state they live. But if you're able to then go, “Oh. Well, on our last tour, these people bought on average $70 worth of product.” Being able to target them in different levels. Being able to know who your first tier, your second tier, your third-tier fans are and able to market to them creatively and specifically knowing their past purchase history and their engagement too, because you're tracking everything. You're tracking every click. You're tracking every conversion. You're watching everything they do and rewarding them for that.
Maybe you're able to offer somebody who bought a VIP package to the last tour - let them have the opportunity to get it before it goes on to... You know it's like a pre-presale before it goes on to the general public. When I say general public, it could be like past buyers first, and then fan club second, and then the credit card people third, and so on and so forth. Record whatever local promoter pre-sale. Things like that you're able to reward fans for being active and knowing that information.
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It blows my mind that so many artists just don't… I don't know. They don’t even think about that. They don't even focus on it. They don't own that information. No. Maybe the record label has the database or it's like an old manager, or again it's that dude who's in the basement. It blows my mind.
David: Yeah, because what you described is like incredibly powerful. Maybe even just knowing who your best customers are could change the way you do your releases and help you generate more profit upfront. So, it is absolutely crazy the things that artists hand over. And it does require a little more conscious effort to manage and think about the business side. It's not maybe thrilling to a lot of artists, but it's just becoming so important when you have so many fingers in the pie.
Eddie: Yeah, I agree 100%. More artists are starting to think about it. And you know as the changing in regard to some extent, the managers of the 1980s and 90s are – now, a lot of new artists are coming up, and a lot of people who think tech. They think it's been long enough.
When I started in the business, Wonderful Union has been around - formerly known as Ground Control - We're going on our 11th year now, but I've been doing this way before that. Back in the days of the Blackberries and you know before the Sidekicks, and so like data is always been something that I've always thought as extremely important. Especially, I mean the same way you go to a website now and you go to Amazon and you look at something weird, it's going to haunt you on every other website you go to for the next two weeks.
David: It’s true.
Eddie: Like it’s just the way it is and that's why you need to think of your fan base. You need to be where they are and give them what they want.
David: Yeah. We might get sick of it at some point, but I'm sure the conversations around data are just going to keep increasing in the times to come.
Eddie: Yeah. I’m already a little sick of it but it's a definite for me.
David: Me too. Yeah. How important is fan engagement these days? What kinds of things can we do today to create memorable fan experiences versus like 10 or 20 years ago?
Eddie: It's so funny. Like 20 years ago you would never think of-- fan engagement would be maybe your local radio station would give away a meet-and-greet or something. Because 20 years ago is about your would tour because you wanted to promote the record to sell more records. Now, the script is fully flipped, you do a record just to go tour.
Back in the day, you would have the radio stations and you would have the record labels to the radio stations or maybe magazines depending on the case, doing giveaways and contests or whatnot. Now, over the last - especially the last 10 years turning it into not... And it's more than just me increasing. There’s the type of things that we do that can range from anywhere your traditional “Oh, here's the photo of meet and greet with the band before the soundcheck" and all that kind of stuff before the concert to, you know vacation packages where we work with partners to get entire Carnival Cruise ship and fill it up with fans and throw events on it all weekend. That's a mega fan experience. You’ve got 3,000 people on a boat sailing around the Caribbean or wherever you happen to be. That's definitely a fan experience.
Two other things where we have artists where we've done, you know, hologram karaoke on site at concerts, or we've done "get your hair cut just like the artist by their own barber". You know, those type of packages. People, from the moment they purchase that ticket on wherever they purchase their ticket, to whether it's a big--. A lot of the stuff I'm talking about is obviously big big artists, but even young and up and coming artists, it's definitely being able to create things where you from the moment the fan purchases a ticket or thinks about going to the show, you want to be in their mind, you know, the VIP packages and those type of ticket bundles, etc. That's a good 5% of the market, I would say, out of 100%.
And so, it's a real small niche, but you want to think about them from the moment they're getting in their car and going the show from the time they walk in the building from the seat location to the experience they have to - maybe it's backstage. It's creating at the basic, basic level. Creating an evening, creating an experience, creating a moment that will live with them forever and they'll want to