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The Decade in Review (Thinks Out Loud Episode 269) — Headlines and Show Notes

Welcome to my (I think) last podcast episode of the 2010's and (I think) last blog post of the 2010s. Almost 2,600 posts. Almost 270 podcast episodes. What have I learned over the last decade? What’s changed for me? And for you? How will those changes shape where we go in the 2020’s?

This isn’t a trip down memory lane. It’s a glimpse into a future path, one that will influence your business for years to come.

Want to learn more? Here are the show notes for you.

Relevant Links — The Decade in Review (Thinks Out Loud Episode 269)

Mobile and the Changing Customer Experience

* iPhone (1st generation) – Wikipedia

* Is Amazon's $1 billion in mobile sales enough to convince you?

* Is this the year of mobile? (Small Business E-commerce Link Digest – January 9, 2010)

* Think the mobile web is bogus? Think again.

* It's Not "Mobile First." It's "Customer First."

* Why You're Slowing the Growth of Mobile Commerce (2013)

* Customer Experience is Queen? What Does That Mean? (Thinks Out Loud Episode 190)

* Personalization Starts With a Person (Travel Tuesday)

* What's the Future of E-commerce? Look to the Past to Find Out

AI

* Where AI Will Affect Sales and Marketing First. And Most (Thinks Out Loud Podcast Episode 211)

* Why AI Will Change Hospitali...