What's the difference between internal IT departments and managed service providers? There are some important distinctions which define the relationships between internal IT and the external MSP. Understanding those differences can improve how both interact with one another. 

Highlights: 

MSPs have to face a more diverse set of users, ecosystems, and threats. This diversity makes the MSP a far more knowledgeable organization than the vast majority of companies (even those with an internal it department) 

Access to Tools – MSPs, by necessity, use a variety of tools not typically seen in the internal IT department. These tools typically associate themselves with scalable, one-to-many styles of service 

Experimentation. MSPs see things on a more expansive scale than internal IT departments.