Extraordinary times are pressuring insurance agencies to switch to remote work immediately, but knowing where to start can be disorienting. We get straight to the point and tell you which collaboration tools you can start using right away, without having to sort through hundreds of options. Ryan Deeds hosts.

Bad days are going to happen, but when they *keep* happening, they can destroy agency morale and drive employees away. Here is what you can do to minimize the incidence of bad days and reduce the negative impact of the ones that happen anyway. Ryan Deeds is joined by Azia Hurley and Melissa Wilder.

Onboarding and offboarding are two sides of the same coin, but onboarding gets most of the attention. It's time to get serious about the offboarding process, to keep employee departures from upsetting agency workflows and operations. Ryan Deeds is joined by Azia Hurley and Melissa Wilder.

He has invested in several insurance agencies and retooled them to be more efficient. People are curious about how Billy Williams, Founder of Inspire A Nation Business Mentoring, does this. His response? "I'm not smart, I can just figure stuff out." Learn which rules of thumb he uses to size up agencies and spot problems quickly. Ryan Deeds hosts.

The term "retention" alone is misleading, suggesting that there is a single way of looking at retention. In reality, three different types of retention determine the growth of an insurance agency. Learn what they are, how to measure them, and how to compare them to get the most accurate read on your growth. Ryan Deeds hosts.

Out of all the things that make an agency successful, culture is the most important—and the least understood. Learn how to build a visible and self-perpetuating culture by keeping things simple, rallying people around a goal, and attaching tangible experiences to successful outcomes. Ryan Deeds interviews Heather Smyrl, co-founder of Highpoint Insurance Group.

Many agencies look at booked revenue alone, but without a clear idea of your estimated revenue, you can't grow. Learn how booked and estimated revenue differ as metrics, and how you can get a better read on your agency's estimated revenue. Ryan Deeds hosts.

The definition of value is always changing. Your *values* shouldn't be doing the same. Learn why a consistent set of values is the closest thing you have to a compass to guide you in times of uncertainty and inconsistency. Ryan Deeds interviews Trevor Baldwin, CEO of Baldwin Risk Partners, the first commercial insurance brokerage firm to IPO in over 15 years.

Technology is indispensable to scaling—but people don't want to talk to robots when they're filing a claim. Learn how to use technology to grow your agency without losing your connection to your customers. Ryan Deeds interviews Chris Frankland, Head of InsurTech Partnerships at ReSource Pro.

Insurance agencies sometimes confuse customer service with customer experience. Customer service is only one part of the customer experience. Learn how to deliver amazing customer experiences that make your customers enthusiastic about referring other people to you. Ryan Deeds interviews Jason Cass of Insurance Agency Intelligence.