This ep.2 of the Digital Dose podcast is a special one - in recognition of Mental Health Awareness Month, we’re turning our attention to how digital tools — especially patient portals — can better serve patients in mental health and community settings.

Join host Trudy Kerr and Richard Samuel, former NHS Chief Executive and EBO’s Director of Healthcare Strategy, as they explore Patient Portal 4.0 — a more intelligent, empathetic, and inclusive digital experience designed to meet the unique needs of mental health service users.

From building trust and personalisation to addressing digital exclusion and behavioural science, this episode dives into what it truly means to redesign portals that go beyond transactions — and actually support people.

Curious to learn more about the Portal 4.0?

See it in action here!

Welcome to The Digital Dose – a podcast brought to you by EBO, where we explore how Conversational AI is reshaping healthcare, with a particular focus on the NHS.

In the first episode, Richard Samuel, EBO’s Director of Healthcare Strategy and former NHS Chief Executive, explores how Conversational AI is reshaping how the NHS engages with patients.

“It’s not just about deploying AI,” Richard explains. “It’s about designing it in a way that respects the complexity of patient behaviour and the demands on healthcare professionals.”

Join us as we rethink digital engagement, challenge assumptions, and explore how tech and empathy can work hand in hand to shape the future of patient care. Visit healthcare.ebo.ai for more!