The Digital Healthcare Experience

Information alone doesn't drive behavior change.

In this episode we sit down with Karen Sussman Horgan, co-founder and CEO of VAL Health, to explore how health-related behavioral science can improve patient engagement.

From navigating choice overload to integrating AI-driven communications, Karen shares how healthcare organizations can make the right path the easy path for patients.

Connect with Karen on LinkedIn: www.linkedin.com/in/karen-sussman-horgan/

Learn more about VAL Health: www.valhealth.com

Chapter Timestamps:

00:00 Preview: Information Alone Doesn't Drive Behavior Change

01:05 Introduction to Karen & VAL Health

02:12 The Art of Behavioral Science in Healthcare

03:32 Understanding Present Bias & The Ostrich Effect

05:19 Why Information Fails: The Subway Menu Example

06:28 Reducing Mental Friction with Common Language

07:50 Eliminating Friction: Defaulting Appointments

09:51 Choice Overload & Learning from Other Industries

11:54 Watch-Outs for Social Normalization in Healthcare

14:05 Barriers Across Medicaid, Commercial, and Medicare

17:39 Practical Outcomes: Normalizing Preventative Screenings

21:03 Why Digital Health Companies Move Faster

23:45 Chronic Condition Management: Making the Invisible Visible

26:45 The Intersection of AI and Behavioral Nudges

31:58 VAL Health's Vision for the Consumerization of Healthcare

33:01 Closing Remarks

Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the premiere digital health channel on YouTube!

The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health.

Learn more about The Digital Healthcare Experience here.

Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more.

For more information about Taylor Healthcare, please visit imedhealth.com

The Digital Healthcare Experience Podcast:

Powered by Taylor Healthcare

Produced by Naomi Schwimmer

Hosted by Chris Civitarese

Edited by Eli Banks

Music by Nicholas Bach

How do we prepare students for an AI-enabled workforce?

In this episode we sit down with Dr. Jochen Reiser, President and CEO of UTMB Health System, to explore how artificial intelligence can be integrated into academic medicine and health systems without losing the human touch.

From leveraging large language models as a fabric for institutional efficiency to introducing empathy apps, building cognitive resilience, and fostering workforce AI literacy, Dr. Reiser shares how UTMB is positioning itself as a frontrunner in clinical AI adoption while prioritizing human-to-human connection.

Connect with Dr. Reiser on LinkedIn at https://www.linkedin.com/in/jochen-reiser-m-d-ph-d-758aa35/

Learn more about UTMB Health: https://www.utmb.edu/

Chapter Timestamps:

00:00 Preview Clip & Introduction

00:58 Introduction & Dr. Reiser's Background

02:13 Overview of UTMB's Mission & Health System

03:31 AI in Healthcare & The Cognitive Revolution

05:26 Balancing AI with Human Empathy & Intelligence

08:33 Cultivating Empathy & Kindness in the Workplace

10:58 The Brain Economy: Investing in Brain Health

12:30 Using AI to Strengthen Cognition Instead of Weakening It

14:40 Defining Cognitive Resilience in Healthcare

17:13 How Academic Institutions Must Prepare the Future Workforce

19:22 Keeping Pace with Rapid AI Tool Advancements

23:36 Re-centering Human-to-Human Connection in Medicine

26:27 Advice for Healthcare Leaders: Hesitation is Failure

28:46 Blue Zones, Nutrition, and Elevating Workforce Wellness

29:48 UTMB's Vision for the Next Three Years & Closing Remarks

Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the premiere digital health channel on YouTube!

The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health.

Learn more about The Digital Healthcare Experience here.

Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more.

For more information about Taylor Healthcare, please visit imedhealth.com

The Digital Healthcare Experience Podcast:

Powered by Taylor Healthcare

Produced by Naomi Schwimmer

Hosted by Chris Civitarese

Edited by Eli Banks

Music by Nicholas Bach

Responsible AI extends beyond cybersecurity and governance. It includes protecting the mental wellbeing of the people who use it every day.

We connected with Dr. Monique Mendoza, founder and CEO of MM Psychology and Solutions, Inc. to explore where mental health, workplace safety, and AI intersect. Drawing on 14 years of clinical practice and 12 years in threat assessment, Dr. Mendoza unpacks the blind spots leaders face as AI becomes a first stop for employees and patients navigating distress.

From embedded bias in AI-generated responses to the risks of AI replacing real relationships, she offers a grounded framework for building trust, transparency, and governance into AI adoption.

Connect with Dr. Monique Mendoza on LinkedIn https://www.linkedin.com/in/itsdrmonique/

MM Psychology and Solutions, Inc. https://www.mmpsychsolutions.com/

YouTube Channel: Workplace Safety w/Dr. Monique https://www.youtube.com/@WorkplaceSafetyDrMonique

Free download: Healthcare Threat Intelligence Brief https://mailchi.mp/c270e2bcf49c/tamhealthcare

Chapter Timestamps

00:00 Preview Clip

01:03 Welcome & Dr. Mendoza's Background

02:11 From Clinical Psychology to Building Safety Cultures

03:44 AI's Rapid Rise: What Leaders Don't Yet Realize

05:30 Embedded Bias: What AI Misses When Interpreting Distress

08:14 Can AI Make Clinicians More Effective, Not Replace Them?

09:53 AI as an Access Point for Patients and Care Teams

10:39 Is AI Replacing Mental Health Professionals? Market Perceptions

12:13 AI as a Proxy for Social Connection

14:43 The Danger of Substituting AI for Real Relationships

17:16 Who's Driving AI Adoption Across Organizations

19:20 AI Governance: Non-Negotiable Guardrails

21:51 Keeping AI Tools Simple, Clear, and Trusted

23:19 Transparency, Privacy, and Ethical AI Use

24:57 Guiding Teams Through Uncertainty

27:20 What's Next: Dr. Mendoza's AI 360 Training

28:20 Closing Remarks

Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the premiere digital health channel on YouTube!

The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health.

Learn more about The Digital Healthcare Experience here.

Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more.

For more information about Taylor Healthcare, please visit imedhealth.com

The Digital Healthcare Experience Podcast:

Powered by Taylor Healthcare

Produced by Naomi Schwimmer

Hosted by Chris Civitarese

Edited by Eli Banks

Music by Nicholas Bach

What does healthcare need to function like a well-oiled machine?

Smarter care coordination.

We connected with David Stone, CEO and Co-Founder of TransformativeMed, to discuss why care coordination remains one of healthcare's most important challenges and how agentic AI technologies can help teams work together more effectively.

Behind every patient discharge and treatment plan are dozens of clinicians, nurses, case managers, therapists, social workers, support staff, and now AI agents working together to move care forward.

From autonomous discharge planning to risk stratification and AI governance, this conversation offers a practical look at how health systems can deploy low-risk, high-impact AI tools that support clinicians without compromising patient safety.

Connect with David Stone on LinkedIn at https://www.linkedin.com/in/david-stone-927ab27

Learn more about TransformativeMed at https://www.transformativemed.com

Chapter Timestamps

00:00 Preview Clip

01:07 Introduction & David Stone's Background

03:21 The EHR Era: Digitization vs. Human-Centered Workflows

05:22 Coordination: Healthcare's Unsolved Problem

06:54 Why Agentic AI Belongs in Discharge Planning

09:42 Defining Agentic AI for Hospital Administrators

12:05 Multi-Agent Architecture vs. Single AI Silos

14:30 Risk Stratification, AI Governance, & Building Trust

18:24 Symbiosis Over Substitution: Supporting the Workforce

22:01 Build vs. Buy vs. Wait: Strategic Advice for Executives

24:38 The New Inflection Point in Health IT Innovation

29:24 Hybrid Workflows & Closing Remarks

Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube!

The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health.

Learn more about The Digital Healthcare Experience here.

Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more.

For more information about Taylor Healthcare, please visit imedhealth.com

The Digital Healthcare Experience Podcast:

Powered by Taylor Healthcare

Produced by Naomi Schwimmer

Hosted by Chris Civitarese

Edited by Eli Banks

Music by Nicholas Bach

Healthcare needs precision and personalization to keep up with the new wave of empowered patients.

In this episode we sit down with Joshua Resnikoff, founder and CEO of Sunstone Health, to explore how clinical intelligence and data-driven insights are transforming pediatric care for rare genetic and neurological conditions.

Drawing from his personal journey as a biomedical engineer and parent, Joshua discusses precision medicine as an employee benefit, patient empowerment in the age of AI, and the future of health data ownership.

This episode is ideal for healthcare executives, employee benefit leaders, digital health innovators, and clinical transformation professionals looking for practical insights on leveraging technology to improve care delivery and cost efficiency.

Chapter Timestamps:

0:00 Preview Clip & Introduction

01:07 Introduction & Joshua's Story

02:24 The Diagnostic Odyssey & Founding Sunstone Health

06:02 Precision Medicine as an Employee Benefit

11:10 Aligning Incentives Across Employers & Families

12:48 Scalability & Cost Drivers in Precision Care

16:06 Leveraging AI & Compute in Clinical Intelligence

18:44 Shifts in Care Delivery & Economics

20:54 Patient Data Ownership & Empowering Consumers

24:21 Direct Primary Care & AI as a Physician Coaching Tool

27:29 Overcoming Insurance Obstacles for Genetic Testing

28:41 Expanding Telemedicine Networks & Closing Remarks

Connect with Joshua on LinkedIn at https://linkedin.com/in/joshuaresnikoff

Find Joshua's work at https://www.sunstonehealth.com

Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube!

The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health.

Learn more about The Digital Healthcare Experience here.

Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more.

For more information about Taylor Healthcare, please visit imedhealth.com

The Digital Healthcare Experience Podcast:

Powered by Taylor Healthcare

Produced by Naomi Schwimmer

Hosted by Chris Civitarese

Edited by Eli Banks

Music by Nicholas Bach

What does the future of surgery look like in an AI-powered healthcare landscape?

In this episode we sit down with Dr. Michael Guertin, Chief Perioperative Medical Director at The Ohio State University Wexner Medical Center, to explore how artificial intelligence is transforming perioperative care while keeping human expertise at the center.

From risk stratification and surgical preparation to operating room efficiency, patient safety, and clinical decision-making, Dr. Guertin shares how AI can help healthcare teams work smarter, improve outcomes, and spend more time focused on patients.

This episode is ideal for healthcare executives, perioperative and surgical leaders, digital health innovators, and clinical transformation professionals looking for practical insights into how AI can improve patient safety, operational efficiency, and care delivery while keeping human expertise at the center.

Chapter Timestamps

00:00 Preview Clip

00:55 Introduction

04:56 Friction points in perioperative care today

11:29 Improving outcomes through enhanced surgical recovery programs

14:54 How AI is transforming perioperative care

19:42 Supply chain optimization and operational efficiency

24:22 The future of precision surgical checklists

29:41 AI as a coaching tool for healthcare teams

31:39 Digitizing informed consent and reducing errors

34:46 Leading AI adoption through effective change management

37:57 Leadership development and the future of AI in healthcare

Connect with Dr. Guertin on LinkedIn at https://www.linkedin.com/in/mikeguertinmd

Find Dr. Guertin's work at https://medicine.osu.edu

Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube!

The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health.

Learn more about The Digital Healthcare Experience here.

Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more.

For more information about Taylor Healthcare, please visit imedhealth.com

The Digital Healthcare Experience Podcast:

Powered by Taylor Healthcare

Produced by Naomi Schwimmer

Hosted by Chris Civitarese

Edited by Eli Banks

Music by Nicholas Bach

Let's talk about what happens when healthcare risk management meets accelerating AI innovation.

We had the honor of speaking with Michele Johns, Executive Director of Enterprise Risk and Insurance at Cleveland Clinic about how healthcare risk management is responding and adapting to new technologies, from AI-assisted chart summaries to risk-adjusted financial planning.

Michele shares a practical look at where tech is helping and where healthcare still needs strong governance, human judgment, and clear mitigation strategies. For healthcare executives, risk leaders, and anyone watching the intersection of AI and healthcare operations, this episode offers a grounded and practical view of what comes next.

Chapter Timestamps:

00:00 Preview

00:52 Michele's Healthcare Risk Management Journey

04:15 What Enterprise Risk Management Means in Healthcare

07:18 Taking a 360-Degree View of Risk

11:35 Moving Beyond Heat Maps with Risk Quantification

18:30 How AI Is Changing Healthcare Risk Management

24:35 Can AI Reduce Medical Malpractice Risk?

27:55 AI Governance and Emerging Risks

30:45 Why Risk Mitigation Is the Next Frontier

Connect with Michele on LinkedIn at https://www.linkedin.com/in/michele-johns-a97187180

Find Michele's work at https://my.clevelandclinic.org

Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube!

The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health.

Learn more about The Digital Healthcare Experience here.

Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more.

For more information about Taylor Healthcare, please visit imedhealth.com

The Digital Healthcare Experience Podcast:

Powered by Taylor Healthcare

Produced by Naomi Schwimmer

Hosted by Chris Civitarese

Edited by Eli Banks

Music by Nicholas Bach

The global healthcare landscape is being redefined, creating new opportunities for healthcare leaders to improve outcomes and expand access.

In this episode we sat down with Eugene Sayan, Founder and CEO of Softheon, to explore how AI is empowering consumers, and driving a new era of innovation across the industry.

With more than three decades of experience in healthcare technology, Eugene shares his perspective on the forces transforming healthcare delivery, from patient engagement and personalized care to interoperability, affordability, and the growing role of AI agents. He discusses the shift to a proactive approach that leverages data, automation, and intelligent systems to improve outcomes while reducing costs.

The conversation also examines the future of healthcare organizations, the importance of responsible AI adoption, and the opportunities healthcare leaders have to build more connected, sustainable, and patient-focused experiences.

Chapter Timestamps:

00:00 Preview Clip

00:57 Introduction

01:33 Eugene's Background and Journey to Softheon

04:17 Consumer Engagement, Analytics, and Healthcare Innovation

06:29 AI, Personalization, and the Future of Care

09:13 AI Agents, Automation, and the Importance of Human Oversight

12:45 Consumer Empowerment and Rising Healthcare Costs

17:33 Provider Sponsored Health Plans and Value Based Care

18:19 Enabling Healthcare at Home Through Technology

23:18 The Power of Digital Engagement and Automation

24:25 Global Healthcare Innovation and Expanding Access

29:15 Ethical AI, Governance, and the Path to AGI

33:21 Interoperability, Data Portability, and What's Next

If you're a healthcare executive, provider, payer leader, or healthcare innovator, this conversation offers valuable insights into the opportunities and challenges shaping the future of care.

Connect with Eugene on LinkedIn at https://www.linkedin.com/in/eugenesayan

Find Eugene's work at https://softheon.com

Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube!

The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health.

Learn more about The Digital Healthcare Experience here.

Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more.

For more information about Taylor Healthcare, please visit imedhealth.com

The Digital Healthcare Experience Podcast:

Powered by Taylor Healthcare

Produced by Naomi Schwimmer

Hosted by Chris Civitarese

Edited by Eli Banks

Music by Nicholas Bach

Truly informed consent is so much more than a signature on a form.

In this episode we sit down with Dr. Helen Dao, President and CEO of Dao Consulting Services, to explore how artificial intelligence could reshape one of healthcare's most critical and yet often overlooked processes: informed consent.

Drawing on more than 20 years of experience, Dr. Dao shares her perspective on how AI can improve patient understanding, support health literacy, enhance compliance, reduce risk, and help healthcare organizations do more with limited resources. From multilingual patient communication and teach back strategies to AI governance and workforce challenges, this conversation explores both the opportunities and responsibilities that come with integrating AI into patient care.

Chapter Timestamps

00:00 Preview Clip

00:58 Introduction and Meet Dr. Helen Dao

02:40 AI as a Tool, Not a Replacement for Healthcare Professionals

05:34 Why Informed Consent Has Been Slow to Digitize

08:53 Personalizing Informed Consent with AI

10:31 AI, Health Literacy, and Language Access

13:33 Improving Compliance and Consistency Across Organizations

16:33 Using AI to Identify Clinical and Social Risk Factors

18:55 Teach Back, Patient Engagement, and Follow Up Strategies

21:28 Addressing Healthcare Workforce Challenges with AI

26:01 How AI Can Improve Provider Documentation Workflows

27:29 Advice for Healthcare Leaders Adopting AI

30:07 Upcoming Initiatives from Dao Consulting Services

Connect with Dr. Dao on LinkedIn at https://www.linkedin.com/in/daoconsultingservices

Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube!

The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health.

Learn more about The Digital Healthcare Experience here.

Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more.

For more information about Taylor Healthcare, please visit imedhealth.com

The Digital Healthcare Experience Podcast:

Powered by Taylor Healthcare

Produced by Naomi Schwimmer

Hosted by Chris Civitarese

Edited by Eli Banks

Music by Nicholas Bach

When people hear "healthcare security" they usually think cyberattacks and data breaches. But what if the most pressing threat isn't digital?

We connected with Eric Sean Clay, VP and Chief Security Officer at FMOL Health, to discuss the alarming reality of workplace violence in healthcare and why it demands urgent attention. With more than three decades of experience in law enforcement and healthcare security, Eric brings a critical perspective on how safety challenges are evolving and what leaders must do to respond.

From the financial and operational impact of workplace violence to the emerging role of AI and predictive analytics, this conversation highlights what it will take to protect caregivers and healthcare delivery.

For healthcare leaders focused on workforce stability, patient outcomes, and operational resilience this is a conversation that cannot be ignored.

Chapter Timestamps

00:00 Preview

00:53 Welcome to The Digital Healthcare Experience

02:05 Eric's background and path into healthcare security

02:17 Why physical safety is the biggest threat in healthcare today

02:52 The true cost of workplace violence in healthcare

05:52 How widespread workplace violence really is

07:15 The ripple effects on care quality, staff, and finances

12:52 The caregiver exodus and safety concerns

16:08 What actually makes caregivers feel safer

18:42 Building a culture of safety across leadership and teams

22:17 New security technologies and AI in healthcare

27:09 Innovations FMOL Health is implementing now (K9, AI, training, more)

Connect with Eric on Linkedin at https://www.linkedin.com/in/ericsclay

Find Eric's work at https://www.fmolhs.org

Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube!

The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health.

Learn more about The Digital Healthcare Experience here.

Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more.

For more information about Taylor Healthcare, please visit imedhealth.com

The Digital Healthcare Experience Podcast:

Powered by Taylor Healthcare

Produced by Naomi Schwimmer

Hosted by Chris Civitarese

Edited by Eli Banks

Music by Nicholas Bach