From Defibrillators to Disinfectants: Safety, Service, and the Dirt on Clean

In this episode of The Dirt on Clean, Thaís Graham sits down with John Proctor, Customer Service Manager at EnviroMaster, to explore an unexpected but powerful career transition — from selling defibrillators (AEDs) to leading customer service in the sanitization industry.

John shares firsthand insight into how AEDs work, why they are increasingly required in public spaces like schools and churches, and what it’s like to witness these devices save lives. The conversation then bridges into the world of sanitization, where the same core mission applies: keeping people safe from what they can’t always see.

This episode highlights the connection between health, safety, and service, and why cleanliness and preparedness matter more than ever.

In this episode, we cover:

• How AEDs work and why they’re designed to be easy to use

• Where AEDs are legally required and why adoption is growing

• John’s transition from life-saving devices to sanitization services

• The role of customer service in the cleaning industry

• Why cleanliness is often about what you can’t see or smell

🎧 Follow The Dirt on Clean for more conversations at the intersection of cleaning, safety, and operations.

In this episode of Dirt On Clean, host Thaís Graham sits down with Alex Diaz from EnviroMasters of Northern Virginia to uncover the often-overlooked world of restroom hygiene. They dive into the SaniClean process — a specialized sanitation method designed to tackle bacteria, odors, and buildup that traditional cleaning simply can’t address.

Alex breaks down the chemistry behind effective sanitation, why odors are usually symptoms of deeper system issues, and how preventative maintenance can dramatically improve restroom hygiene. Together, they outline the critical steps facilities should take to maintain safe, clean, and odor-free restrooms — far beyond basic surface cleaning.

Whether you manage a commercial facility, oversee cleaning operations, or simply want a clearer understanding of restroom hygiene best practices, this episode offers practical insight, professional perspective, and actionable strategies.

• Why restroom hygiene is one of the most neglected responsibilities in facilities

• What the SaniClean process is and why it matters

• The science and chemistry behind true sanitation and odor elimination

• How neglected plumbing systems contribute to persistent odors

• Why every fixture requires its own tools to prevent cross-contamination

• How preventative maintenance improves hygiene and reduces long-term issues

Chapters

00:00 – The Unspoken Truth About Bathrooms
00:59 – Understanding SaniClean: The Process Explained
04:30 – Personal Experiences with Bathroom Odors
06:09 – The Importance of Regular Sanitization
07:14 – Elevating Restroom Hygiene Beyond Basics

The difference between “clean” and “sanitized” could be costing your facility millions.

In this episode of Dirt On Clean, host Thaís Graham sits down with industry veteran John Innocentini, who brings over 35 years of experience in sanitization and facilities management. Together, they break down the most common mistakes facilities make — from choosing vendors based on price to overlooking proper training and certifications.

John shares real-world insights into what separates effective sanitization from surface-level cleaning, why sales leadership matters more than most people think, and how facilities can protect themselves from financial and reputational risk.

Whether you oversee cleaning operations, manage a facility, or simply want a deeper understanding of best practices, this episode offers clarity, caution, and actionable strategies.

What You’ll Learn

• The critical differences between cleaning, disinfecting, and sanitizing

• Why vendor selection can make or break a facility’s safety

• Common mistakes facilities managers don’t realize they’re making

• The role of training and consistency in proper sanitization

Chapters

00:00 – Introduction to Sanitization Insights
02:39 – Common Mistakes in Choosing Sanitization Partners
05:00 – Sales Leadership in Sanitization
07:31 – Key Takeaways for Facilities Managers

In this episode of The Dirt on Clean, Thais Graham and Alex Diaz discuss a serious incident involving chemical safety that led to significant personal injury.

Alex shares his experience of a chemical spill that resulted in second-degree burns, emphasizing the importance of proper safety protocols, personal protective equipment (PPE), and the need for a safety-first culture in the workplace.

The conversation highlights the lessons learned from the incident, including the necessity of thorough inspections, proper training, and the role of facilities managers in ensuring safety when hiring outside crews.

Takeaways:

The incident was a wake-up call about chemical safety.

Proper PPE is essential, even for routine tasks.

Chemical burns can be more severe than acid burns.

Safety culture must prioritize prevention over reaction.

Training should focus on real-life stories to resonate with employees.

Facilities managers should not assume vendors prioritize safety.

Regular inspections of chemical containers are crucial.

Every employee should have a complete backup uniform.

Understanding chemical residues is vital for safety.

Embedding a safety mindset can prevent future incidents.

Chapters

00:00 Introduction to Safety in Cleaning Operations

02:41 The Incident: A Close Call with Chemicals

05:16 Lessons Learned: Safety Protocols and Changes

06:36 Embedding a Safety Mindset in Teams

Most vendors promise “fast, cheap, perfect”—then FMs end up chasing and reminding. In this episode, we get precise about what wins: reliability, responsiveness, and proof—and how cleaning companies can actually earn replies without spammy tactics.

WHAT YOU’LL LEARN• The 3 non-negotiables FMs buy on: Reliability. Responsiveness. Proof.• The 14-word “poke-the-bear” opener that boosts replies• AI-assisted research to personalize at scale (without sounding robotic)• Why preview text beats clever subject lines—and how to make it count• Real benchmarks: 40–70 qualified leads/month and 70–80% lead→walkthrough (when volume + relevance align)

LINKS• Episode: {paste your episode link}• Spencer’s site: https://spencersellstech.com/• OutboundHero on LinkedIn: https://www.linkedin.com/company/tryoutboundhero/posts/?feedView=all

Alex Diaz, Operations Manager at Enviro-Master of Northern Virginia, joins Thaís to share a real job his team handled — a small restaurant with sticky, greasy VCT kitchen floors and smelly drains that nearly caused an inspection failure.

Alex explains:

• Why regular mopping couldn’t solve the problem
• The degreasing, scrubbing, and enzyme drain treatment process his team used
• The risks of ignoring sticky floors and drain odor
• How operations and facilities managers can prevent these issues with a proper schedule

This episode is a step-by-step breakdown of how facilities managers, operations leaders, and restaurant owners can keep kitchens safe, compliant, and inspection-ready.

Resources Mentioned:

📍 4280 Henninger Ct, Suite B, Chantilly, VA 20151

📞 ( 571) 470-7131

🌐 Visit Enviro-Master Northern Virginia

What happens when an architect and an operations expert join forces to disrupt the commercial cleaning industry?

In this episode of The Dirt on Clean, host Thais Graham sits down with Illissa Figueroa and Ana Chicas McNamara, the powerhouse duo behind Preferred Capitol Cleaning, a woman-owned business reshaping how professional cleaning is delivered in the DMV.

💡 What You’ll Learn:

• How Illissa and Ana merged design precision with operational excellence

• The unique challenges and wins of running a women-owned cleaning company

• Why effective communication and systems matter more than just "getting it done"

• How their background in architecture and business sets their services apart

• Why they’re passionate about elevating standards in an often-overlooked industry

🌐 Learn more: preferredcapitolcleaning.com
👥 Connect with Illissa: linkedin.com/in/illissamfigueroa
👥 Connect with Ana: linkedin.com/in/ana-chicas-mcnamara
🎙️ Be a guest: inteliart.ai/thedirtoncleanpodcast

What does it take to lead a legacy brand into the future of smart, sustainable, and people-first facility management?

In this episode of The Dirt on Clean, host Thais Graham speaks with Adam Povlitz, CEO of Anago Cleaning Systems, to explore how facility managers can embrace innovation without losing the human touch.

💡 Takeaways You’ll Love:

• Why facility managers must now balance shrinking budgets with rising labor costs

• How Anago’s tech-first platform CleanComm transforms communication and response times

• How AI and analytics are being used to retrain proactively before issues escalate

• A behind-the-scenes look at Anago’s franchise training system and AI-powered e-learning tools

• Why the future is IoT-enabled, but the cleaning industry will always be a people business

• The unexpected (and mystical!) story behind the name “Anago”

📨 Connect with Adam on LinkedIn: linkedin.com/in/apovlitz
🏢 Explore Anago: anagocleaning.com
🎙️ Be a guest on the show: inteliart.ai/thedirtoncleanpodcast

Air quality isn’t a luxury—it’s a necessity.

Join Thaís Graham, host of The Dirt on Clean, as she speaks with Francisco Falgons, founder of CleanAirMiami.com, certified mold assessor, and Aeroseal dealer.

In this 13-minute episode, you’ll learn:

✔ Why most commercial buildings leak up to 30% of their conditioned air

✔ How Aeroseal improves HVAC performance and tenant comfort

✔ What facilities managers need to know about mold and moisture in Florida

✔ Why property managers need partners who think like owners

🎧 Listen now and rethink what clean air means for your building.

📩 Want to be a guest on the show? Apply here: inteliart.ai/thedirtoncleanpodcast

🔗 cleanairmiami.com/aeroseal

Join Thaís Graham, host of The Dirt on Clean, for a bold conversation with Karina Correa, CEO & Founder of Miclean USA.

In just 13 minutes, Karina shares how she grew a commercial cleaning company across two countries, leads a team of 4,500+, and is now expanding into mold remediation.

✔ What to look for in a cleaning partner
✔ The future of facilities management
✔ How tech & sustainability are transforming the industry

🎧 Listen now on Spotify.

Guest: Karina Correa | www.milcleanusa.com