The Distillery - Distill the Power of ServiceNow

Join Sean Dawson and Chris Skaggs, ServiceNow Global Product Owner at AES Corporation, as they explore the complex journey of managing technical debt and replatforming ServiceNow. Chris shares his decade-long experience in the ServiceNow ecosystem, highlighting his transition from consultant to platform owner. Discover how AES Corporation tackled challenges like massive technical debt, custom applications, and the need for governance, all while building a new vision for ServiceNow. If you're interested in ITSM, governance, or replatforming strategies, this episode is a must-watch!

Join Sean Dawson and Jonathan Alboum, Federal CTO for ServiceNow, as they explore application modernization in the public sector. In this episode, Jonathan discusses his extensive experience with the US Department of Agriculture and shares insights on leveraging ServiceNow to enhance mission-critical workflows. Discover how federal agencies can overcome ERP challenges, improve digital strategies, and unlock the potential of generative AI to better serve their constituents. Don’t miss this engaging conversation on modernizing legacy systems and driving efficiency in government operations.

Sean Dawson welcomes Adam Follmer, platform owner at a mid-sized global law firm, to discuss their ServiceNow journey. Learn why they chose to implement CSM before ITSM and how they managed a swift ITSM rollout in just six months. Adam shares the impact of adopting agile methodologies, the importance of stakeholder engagement, and strategies for managing rapid change within the organization. Whether you're starting your ServiceNow journey or looking to optimize your current setup, this episode offers practical advice and real-world experiences to guide you.

Dive into the world of ServiceNow operational services with Felix Ortiz, Cask's Principal Program Manager and Director of Operational Program Transformation. Discover the common challenges platform owners face in managing their ServiceNow instances and learn how to proactively address staffing shortages, outsourcing pitfalls, and the importance of a 90-day backlog. Gain insights on establishing effective platform governance and leveraging Disciplined Agile to drive continuous improvement. Whether you're looking to supplement your team or hand over the entire lifecycle, this episode provides practical strategies to maximize your ServiceNow investment.

Dive into the world of user interface (UI) and user experience (UX) design with Ryan Curtis, Senior UI/UX Designer at Cask. In this episode, Ryan shares invaluable insights on creating intuitive, accessible, and visually appealing employee portals that drive adoption and satisfaction. Discover best practices for understanding user pain points, mapping user journeys, and validating designs through user testing. Explore the importance of consistency, natural language, and adhering to accessibility standards. Whether you're revamping an existing portal or starting from scratch, this episode provides a comprehensive guide to leveraging UI/UX to enhance employee experience and drive business success.

Interested in learning more about the Cask Portal Demo Hub? Set up time with a Cask consultant: https://casknx.com/contact/ 

Gain invaluable insights on elevating IT governance and achieving strategic goals with ServiceNow's Strategic Portfolio Management capabilities. 

Join Sean Dawson as he unpacks the practical value of SPM with Matt Soccio, an expert with over 10 years implementing ServiceNow. 

Learn how to move beyond project management and transform SPM into an enterprise-wide discipline that drives data-driven decisions. 

Discover how SPM fosters partnership between IT and business leaders with shared KPIs, transparent planning, and benefit realization. 

Whether starting from scratch or maturing existing SPM processes, this episode provides actionable tips to maximize ROI, resource utilization, and strategic alignment.

Mike Stolp joins host Sean Dawson as they unpack the critical role a Configuration Management Database (CMDB) plays in securing your organization. Mike explains how a CMDB provides the core data needed to identify risks, threats, and vulnerabilities across your IT landscape. 

He distinguishes between CMDB data and the valuable information it enables, stressing the importance of turning data into actionable insights. Discover best practices for implementing a reliable CMDB, including obtaining executive sponsorship and establishing federated data ownership. 

Mike emphasizes starting small - focus on one area like endpoints first. For organizations considering a CMDB, this episode is a must-listen to learn how a well-governed CMDB can strengthen security and operations.

Dive into the world of ServiceNow with Derek Nohr, Director of ServiceNow at Avalara, and host Sean Dawson. This episode unveils Avalara's journey from implementing ServiceNow modules like Safe Workplace and ITSM to embracing advanced functions such as HRSD and SecOps. Derek shares valuable insights on stakeholder engagement, the significance of governance in technology implementation, and the exciting potential of AI in enhancing ITSM. A must-listen for those interested in understanding the transformative power of ServiceNow in modern business environments.

Join Erin Moore and Sean Dawson as they explore how EC Pro transforms employee experience. Erin explains the capabilities of EC Pro and shares best practices for implementation. Learn how knowledge management, curated portals, analytics, and AI enhance self-service and deliver white-glove service. Discover how EC Pro streamlines HR cases, consolidates systems, and provides managers transparency. Tune in for tips on change management, KPIs, roadmaps and more to elevate employee satisfaction. Follow along to take your employee portal from confusion to connection with EC Pro!

Special guest Gregg Aldana from ServiceNow joins Sean Dawson as they delve into the ever-evolving landscape of App Development on the ServiceNow platform. In this engaging episode, Gregg answers burning questions like "Why choose ServiceNow for app development?" and "How can you avoid app sprawl?" As a bonus, they'll also give you a glimpse into the future with upcoming changes in Generative AI and debunk the common myth surrounding “build vs buy.” Whether you're an experienced developer or just curious about ServiceNow's capabilities, this episode is packed with invaluable insights you won't want to miss.

Use our Cask Create App Assessor to find out how complex your use case is and how quickly you can get to business outcomes: https://casknx.com/app-assessor/