This episode of The Distinctive Dermatologist focuses on the defining advantage for dermatology practices moving forward.

It's not going to be volume. It's not going to be speed. It's not going to be who sees the most patients or runs the tightest schedule.

The practices that will thrive in 2026 — and beyond — will be the ones that intentionally deepen relationships, not just expand volume.

As you look toward the coming weeks of 2026, the question shouldn't be: "How do we get busier?" The better question is:

"How do we become indispensable to the patients we already serve?"

Thank you, GentleCure from SkinCure Oncology, for sponsoring The Distinctive Dermatologist.

Their commitment to helping practices deliver the Ultimate Customer Experience® reflects today's message perfectly — because long-term success is about offering care in a way that builds confidence, trust, and enduring relationships.

Now that the New Year has just begun, many dermatology practices are already back in full motion. However, in the middle of that momentum, there is another conversation that is just as important… and often overlooked.

It isn't about revenue. It isn't about volume. It isn't even about efficiency.

It's about who you are becoming as a practice — beginning right now.

This episode of The Distinctive Dermatologist is about the question reframes the year from the beginning. It's the one that launches The Reset Conversation.

Thanks to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist. Their commitment to helping practices deliver the Ultimate Customer Experience® reflects the same conviction behind today's message: that great care is not only clinical — it is intentional, relational, and grounded in purpose.

As we close out another year, this episode isn't about productivity tips, growth hacks, or pushing harder into the next twelve months. Instead, it's about something deeper — something seen in practices all across the country, and something many teams quietly feel but rarely pause long enough to acknowledge.

It's the difference between being busy… and being intentional.

For many dermatology practices, the past year has been full. And when a practice gets busy — especially for long stretches of time — something subtle starts to happen.

Busyness begins to replace purpose. We'll tackle that problem at the perfect time -- the end of the year -- on this episode.

Thanks to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist this year. Their commitment to helping practices deliver the Ultimate Customer Experience® is more than a program or partnership — it reflects a deeper belief that when we care intentionally, outcomes improve, trust strengthens, and practices thrive.

This episode of The Distinctive Dermatologist is about something that quietly affects patient trust, loyalty, and outcomes far more than most dermatology practices realize. It's something I call the assumption gap — and it may be one of the most expensive blind spots in healthcare.

The assumption gap is the space between what we think patients understand… and what they actually understand.

When we assume understanding, confusion quietly replaces confidence. That's why this matters so much.

A special thank you to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist. Their commitment to helping practices deliver the Ultimate Customer Experience® reflects the core truth of today's episode: care isn't complete until it's clearly understood.

If attracting new patients were really the solution…most dermatology practices wouldn't be struggling the way they are.

Because the real challenge isn't getting patients in the door. It's getting them to come back.

Today's episode is about the second visit problem — and why it's one of the most overlooked growth barriers in dermatology.

A special thank you to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist. Their commitment to helping practices deliver the Ultimate Customer Experience® reflects today's message perfectly: Growth doesn't come from more first visits. It comes from stronger relationships that lead to the second… and the third… and the fourth.

It's an important topic on this week's edition of The Distinctive Dermatologist.

Patients sometimes wonder: "Why did I get different information from different people?" -or- "Who am I supposed to talk to?" -or- "Why does each person at this dermatology clinic act differently toward me?"

That's why this episode focuses on something that is often underestimated in clinical environments — but it might be the most important factor of all: Team Distinction...a unified culture where everyone contributes to an experience that is consistent, caring, and distinctive.

A special thank-you to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist. Their commitment to supporting practices and elevating the Ultimate Customer Experience® aligns perfectly with today's message: Excellence isn't just what one person does. It's what everyone repeats.

For most dermatology practices, it's one of the busiest times of the year. People are trying to use those remaining benefits, deductibles are about to reset, and suddenly, everything patients postponed over the past 11 months becomes urgent.

It's a sprint. And because it's a sprint, there's a myth that creeps into a lot of practices. Here it is:

"If we're busy in December… we must be productive."

But let's be honest — busy and productive are not the same thing. Not even close. That's why the goal of this episode is to help your practice avoid the "December trap." Even though December is busy from a clinical standpoint, it's often quieter from a strategic perspective.

We'll discuss why December isn't just a finish line. It's a preview of what needs strengthening for the year ahead.

AND -- a special thank-you to GentleCure from SkinCure Oncology for supporting The Distinctive Dermatologist.

Welcome to a special Thanksgiving edition of The Distinctive Dermatologist.

Thanksgiving gives us a rare chance to slow down, look around, and take stock of what truly matters — not just in our personal lives, but in our practices, our teams, and the patients we serve. That's why this episode is about something simple… but essential: Gratitude as a growth strategy.

In dermatology, you transform lives every day. You help patients regain confidence, improve their comfort, and protect their long-term health.

But what often gets overlooked is how gratitude, expressed intentionally, becomes one of the most powerful tools for creating a distinctive patient experience. On this episode, Scott McKain shares three major ways gratitude can transform your practice.

AND - we're grateful you listen and subscribe to The Distinctive Dermatologist!

A heartfelt thanks to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist. Their commitment to helping practices elevate the Ultimate Customer Experience® is something we are deeply grateful for — and something that reflects what this season is all about:

In this episode of The Distinctive Dermatologist, Scott McKain explores the often-overlooked "digital doorway" — the moment patients encounter your practice online before they ever walk through your physical door.

Discover how your website, reviews, bios, and online presence shape trust, reduce anxiety, and influence whether a patient chooses you… or keeps scrolling. This episode outlines the subtle signals that create confidence, the inconsistencies that erode it, and the simple steps your team can take to create a distinctive digital-first experience.

Sponsored by GentleCure from SkinCure Oncology, supporting practices committed to delivering the Ultimate Customer Experience®.

This episode of The Distinctive Dermatologist is about something that your patients may never see directly…but they absolutely feel every time they interact with your practice: Invisible Excellence.

A practice cannot deliver a distinctive patient experience on the front stage if the backstage is chaotic. When everyone understands their role in the patient experience, the practice begins to feel like it is running with intention. We'll explore how you deliver that on this important episode.

Thank you to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist. Their commitment to helping practices deliver the Ultimate Customer Experience® reminds us of something important:

Distinction doesn't happen in big, dramatic moments. It happens in the quiet, consistent excellence of everyday care at YOUR dermatology clinic.