Zoom Communications, Inc. reported its fourth quarter and full fiscal year 2026 financial results, highlighting a 5.3% year-over-year revenue increase in Q4 to $1.25 billion. The Enterprise segment was the primary driver of this growth, with revenue growing 7.1% year-over-year and representing 61% of total Q4 revenue. Non-GAAP income from operations for Q4 grew 4.6% year-over-year to $490 million, yielding a non-GAAP operating margin of 39.3%. Non-GAAP diluted net income per share in Q4 increased to $1.44, and the company generated $338 million in Q4 free cash flow.
Management emphasized a strategic shift from systems of record toward an "AI-driven system of action". The company established three priorities: elevating the workplace with AI, driving the growth of new AI products, and scaling an AI-first customer experience. Momentum in the customer experience (CX) sector was a key theme, with management noting that every one of the company's top 10 deals in Q4 included paid AI, and seven of those deals represented competitive displacements of leading Contact Center as a Service (CCaaS) vendors. Additionally, Zoom Phone annual recurring revenue continued to grow in the mid-teens.
On the product front, Q4 marked the launch of AI Companion 3.0 and advancements in Zoom Virtual Agent (ZVA), with ZVA voice featured in four of the top 10 CX deals. The company also expanded its AI offerings into specific vertical workflows, noting the acquisition of BrightHire to bring conversational AI value to recruiting and hiring processes. Significant competitive enterprise wins were detailed, including a 140,000-seat deployment on Zoom Phone replacing Cisco Calling, and an expansion with a leading global bank that brought its total deployment to 150,000 Zoom Phone seats.
For the first quarter of fiscal 2027, Zoom expects revenue in the range of $1.22 billion to $1.22 billion and non-GAAP earnings per share between $1.40 and $1.42. For the full fiscal year 2027, management provided guidance for total revenue to cross the $5 billion milestone, landing in the range of $5.06 billion to $5.07 billion. Full-year non-GAAP operating income is projected between $2.05 billion and $2.06 billion, with non-GAAP earnings per share expected to be $5.77 to $5.81. Free cash flow for fiscal 2027 is guided at $1.7 billion to $1.74 billion.