The Eccentric CEO Podcast

How is the Japanese casino industry different from the rest of the world? How do casinos make money, and how does it affect the way they hire and train their most important employees - the dealers? Today, you get a glimpse behind the curtain.

Rob is the founder of IRGI, an innovative education + tech company in this unique market.

Rob shares everything he knows, and also gives away an incredibly honest truth about his industry that you'll want to hear (37:48).

1:45 - What makes the Japanese casino industry unique?

5:30 - Why the industry is hot now: history, legality, new opportunities

14:10 - A school that trains casino dealers

21:30 - Gambling addiction, how it's perceived in different markets

25:44 - What goes into a world-class dealer training experience, how big is the market for dealers

37:48 - Twist in the story: it's a dead business???

57:45 - A tech product for the dealer community

Get a beautiful video tour of Rob's academy: https://youtu.be/qMvqRn7AIgA

Surprisingly many small businesses actually have MORE customers than they can handle. Alicia Butler Pierre's 15-year-old company, Equilibria Inc, is now building a SaaS tool that helps these businesses scale their internal operations.

Having solved scaling challenges in all sorts of companies, Alicia is a TRUE student of her craft. In this episode, she shares the secret to her "magic" and gives us an HONEST, vulnerable account of the opportunities (and challenges) ahead of her.

1:26 - Challenges of too much demand, and how to handle it

12:59 - Contractors vs Employees: what's the legal difference, and how you scale a services company

23:46 - How her SaaS product helps business owners

30:57 - Roadmap for her new tech company

44:57 - Competition

1:01:26 - Two-pronged sales model

Meet Alicia on LinkedIn: https://www.linkedin.com/in/aliciabutlerpierre/

Alicia also hosts a popular podcast where she discusses all things related to scaling companies. You definitely want to check it out! https://businessinfrastructure.tv/podcast-2/

Welcome to the show! In this sub 5-minute intro, I cover an extremely short but shocking story about Michelin 3-star restaurants and fast food joints. After that I share what you can expect from this podcast. And in the end I leave you with some catchy music.