The Edge is back and bolder than ever with our first guest of Season 2, Ben Sieke, Director of Talent Development and Learning for Delta Dental of California and affiliates. In this first episode, Ben shares how the organization developed a customized learning program for its customer service representatives. The goal? Deliver innovation to the human side of the customer experience, by building reps’ skills in areas such as problem-solving. The outcome? Reinvigorate the contact center to not only meet, but go above and beyond customers’ expectations—leading to increased customer satisfaction and net promoter ratings.

We’ve returned to finish the conversation we started in our special miniseries of The Edge, “Women in Exodus: Reversing the Pandemic’s Unjust Effects.” In our final episode, we talk all about solutions. Join us, as Dr. Tan Morales, Global Vice President of Talent Transformation for Equifax, and Merary Simeon, Vice President of Diversity & Engagement at PepsiCo, share their expertise on empowering women to advocate for themselves and forge new career pathways.

This week we share with you the last episode of Season One of The Edge. Alison Cowan, of Brunswick Corporation, shares insight on how the organization navigated a safe return-to-work plan amid COVID-19, while continuing to nurture the development of team members remotely.  

What happens when perfect alignment occurs between the values of a mission-driven organization and the values of a mission-driven leader? Skillsoft’s new Customer Market Leader, Leadership and Business Solutions, Rashim Mogha touches on her personal journey of being a female leader, creating empowerment through innovation, and the power of positive leadership.  

Compliance training isn’t just important, it’s mission-critical. Skillsoft VP of Compliance Products, Norm Ford, shares his insights on the risks and threats organizations will have to safeguard against in the years to come and how companies can become better prepared to react during times of volatility. 

"Trust cautiously, sanitize frequently, share carefully, and cover exposures.” What does this have to do with our work lives, and how does it relate to developing digital dexterity? Skillsoft VP of Technology and Developer Products, Mike Hendrickson, rejoins host Michelle Boockoff-Bajdek to explain and provide insight into Skillsoft’s annual Signals report, Lean Into Tech: 2020 Tech Skills Trends & 2021 Predictions.

In this special five-part series of The Edge, we bring together five of our Skillsoft leaders to share their predictions for 2021 – touching on key trends, challenges, and opportunities for the year to come and the role they will play in shaping the workforce as we know it.