The Edges of Lean

The Edges of Lean

By LeanForHumansBusinessManagement
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The Edges of Lean episodes

  • Ep 119 Continuously Improving Trust on Your Team with George Dom

    As lean leaders, we understand that trust is a key component of an effective and efficient culture. George Dom spent years in high-performance environments where trust was not just a nice to have, but it was necessary to assure that the entire team succeeded – and survived! He has joined me at the Edges of Lean to share his insights into developing trust in every environment by being a high-trust leader.

    George Dom

    George Dom, founder of the High-Trust Leadership Network, is a former naval officer and aviator with extensive leadership experience. He has served in key positions in high-performance organizations, including commanding aircraft carrier fighter squadrons and leading air wings on the USS Dwight D. Eisenhower and USS John F. Kennedy. Dom has also been an instructor and pilot at the Navy Fighter Weapons School (Topgun) and commanded the Blue Angels flight demonstration squadron. Today, he is a respected business aviation manager, speaker, and leadership consultant to Fortune 500 corporations, private companies, and individuals. Dom believes that achieving high performance, both individually and collectively, requires High-Trust Leadership and Focused Engagement. This principle applies not only in sports, the military, and medical teams, but also in the business world. 

    KEY TOPICS IN THIS PODCAST:

    00:00:21 - George's Background and High-Trust Leadership

    00:03:52 - The Importance of Trust in Organizations

    00:08:15 - Building Trust Among Thousands of Crew Members

    00:10:28 - The Five Questions of Trustworthiness

    00:17:44 - The Second Pillar of Trust: Commitment

    00:24:28 - The Fifth Pillar of Trust: Communication

    00:26:55 - The Role of Debriefing in Continuous Improvement

    00:32:23 - The Importance of Understanding Your Team

    00:37:28 - The Debriefing Process and Vulnerability

    00:39:50 - The Necessity of Clear Communication

    00:43:16 - Adapting Connection in Remote Work Environments

    00:44:51 - The Challenge of Remote Communication

    00:47:56 - Ensuring Message Clarity and Reception

    00:51:24 - The Impact of Trust Beyond Safety

    00:52:16 - Advice for Young People Starting Out

     

     

    KEY TAKEAWAYS 

    • Trust is built on vulnerability, dependability, and mutual support in both aviation and business settings.
  • Trust is a strategic imperative that requires continuous effort and attention.
  • Trustworthiness is evaluated based on behavior, not just intentions.
  • The five pillars of trust include character, commitment, competence, connection, and communication.
  • Character involves walking the talk and living up to shared values.
  • Commitment is about being present and leading through challenges.
  • Competence is important but secondary to character and commitment.
  • Connection is about understanding team members and building strong relationships.
  • Communication is the key to ensuring understanding and clarity in interactions.



    • Memorable Quotes From George Dom

     

    “Communication requires clarity, conciseness, and consistency.”



    CONNECT WITH George Dom      

     

    LinkedIn:https://www.linkedin.com/in/george-dom-b67b207  

    Website: https://georgedom.com/ 

     

    55 min
  • Ep 118 Iterating Your Way to Great Leadership with Brian Walch

    Iteration is the key to lean thinking and especially to lean design and lean product development.  Brian Walch uses iteration to develop individual contributors into managers and managers into leaders. He joined me at the Edges of Lean to share his approach and how he has developed it independently of the Lean community.

     

    Brian Walch

     

    Brian Walch is a coach, consultant, and personal and professional development speaker. He started Shiftfocus Coaching and Consulting company to support managers and address the need for more great managers in the world. Brian has developed the Integrated Life Framework, a tool that aids practical self-awareness and promotes personal and professional growth. This framework has been beneficial not only to himself but also to others seeking success in their lives.

    Drawing on his expertise in people and systems, Brian develops effective tools and processes that drive change from within.

     

     

    KEY TOPICS IN THIS PODCAST:

     

    00:00:00 Iterating leadership development through iteration.

    00:05:06 Moving into project management.
    00:11:58 Adapting to Agile Methodologies.
    00:13:28 Agile and Scrum approaches.
    00:19:46 Self-reflection and learning.
    00:26:35 Insights on organizational change.
    00:33:15 Shifting from criticism to learning.
    00:34:37 Learning through experience and respect.
    00:38:19 Investing in emotional intelligence.

     

    KEY TAKEAWAYS

     

    • Iteration is crucial for improving leadership skills, while reflection enables self-assessment and adjustment in leadership approaches.
  • Breaking down leadership development into modules helps individuals focus on specific areas of gradual growth.
  • Implementing a structured iteration cycle facilitates continuous learning and improvement in leadership skills.
  • Reflection promotes self-awareness, identifies areas for development, and enhances leadership effectiveness.
  • Embracing continuous learning is essential for evolving as a leader and inspiring others.
  • Developing emotional intelligence is crucial for effective communication, decision-making, and relationship-building.
  • Cultivating meaningful connections provides guidance, opportunities, and valuable insights.
  • Understanding and working effectively with people is the key to success in any field.
  • Recognizing the value of individuals fosters a culture of collaboration, trust, and learning.
  • Developing interpersonal skills and emotional intelligence enhances effectiveness and promotes positive work environments.

    •  

     

    Memorable Quotes From Brian Walch

     

    “Remember that it is always about people, and you should invest in emotional intelligence and develop and maintain your relationships with people."

     

    CONNECT WITH Brian Walch      

     

    LinkedIn:https://www.linkedin.com/in/bwalch/

    Website: https://www.shiftfocus.com/

     

     

    41 min
  • Ep 117Continuously Improving Leadership with DEI with Kevin Wayne Johnson

    Diversity, equity, and inclusion are words that have become politically charged. Kevin Wayne Johnson is a student of leadership and a leadership coach.  He believes that DEI is a core component of great leadership and that all organizations benefit from leaders who value diversity, understand equity, and practice inclusion.  To me, what he says resonates with the core principles of lean leadership. He joined me at the Edges of Lean to share his experience and his insights with us.  

     

     Kevin Wayne Johnson

     

    Kevin Wayne Johnson, Founder and CEO of The Johnson Leadership Group, is a powerhouse in leadership development and executive coaching. With over 25 years of diverse experience in administration, leadership, coaching, mentoring, and training, Johnson customizes learning experiences to enhance efficiency, growth, awareness, and effectiveness. He is an 8-time bestselling author. He is also a former Chief of Staff for the United States Department of Defense, Johnson boasts a distinguished 34-year career spanning government and private sectors. He has spearheaded workforce development, organizational change, acquisition/procurement, customer service, and more at the Department of Defense headquarters in Fort Meade, MD. Notably, Johnson's leadership was pivotal in national initiatives like the National Performance Review for Procurement and Customer Service Reform during the Clinton Administration.



    KEY TOPICS IN THIS PODCAST:

    0:03:38 - Kevin Wayne Johnson introduces himself and his career path

    0:07:16 - Kevin shares examples of leadership in different cultures and the impact on people

    0:10:54 - Discussion on the importance of listening and valuing others' input as a leader

    0:14:32 - Definition and discussion of diversity, equity, and inclusion (DEI)

    0:18:10 - The importance of diverse thoughts and opinions in decision-making

    0:21:48 - The value of having a diverse team in meetings and decision-making

    0:25:26 - Addressing the lack of diversity in a client's leadership team

    0:29:04 - Approaching the conversation about diversity with a client

    0:32:42 - The positive response when asking for different perspectives




    KEY TAKEAWAYS 

     

    • Diverse leadership cultivates innovation and better problem-solving by embracing varied perspectives and backgrounds.
  • Fair treatment and equal opportunities are vital for creating an environment where all individuals can thrive, irrespective of their background.
  • An inclusive environment, where everyone feels valued and heard, boosts morale and productivity by encouraging the best contributions from each person.
  • Leadership with a servant's heart, characterized by respect, empathy, and compassion, sets a positive example for the team.
  • Actively listening to team members fosters open communication and collaboration, signaling the value placed on their contributions.
  • Embracing inclusive and participatory leadership approaches acknowledges the importance of diverse perspectives over traditional command and control methods.
  • Addressing systemic barriers and biases within organizations is crucial for establishing equitable environments where everyone has an equal chance to succeed.
  • Mentorship and coaching opportunities significantly enhance professional development for individuals starting their careers, aiding them in overcoming challenges effectively.

    •  

    Memorable Quotes From Kevin Wayne Johnson

    “Leadership with a servant's heart is about matching what we know with what's in our heart. It's about demonstrating respect, honor, value, empathy, and compassion as leaders.”

     

    CONNECT WITH Kevin Wayne Johnson

     

    LinkedIn: https://www.linkedin.com/in/kevinwaynejohnson 

    Website: https://thejohnsonleadershipgroup.com/ 

     

    39 min
  • Ep 116 The Courage to Deliver Transformation

     

    Have you ever realized that in order to grow you need to step out into the unknown and do things you have never done before? Beate Chelette says that those times in your life and your career are necessary for growth and transformation – and that there are ways to navigate through them as a leader and as a human. She joined me at the Edges of Lean to talk about the courage to deliver transformation. 

     

    Beate Chelette  

     

    Beate Chelette is the Growth Architect and founder of The Women's Code. The company specializes in guiding organizations to an enhanced return on investment through Balanced Leadership. She is a highly accomplished entrepreneur, author, and expert at creating inclusive work environments. Beate has worked with notable clients such as Chevron and Merck, and her book "Happy Woman Happy World" has received international acclaim. Her journey from financial struggles to selling her photography business, has shaped her commitment to supporting women and helping them overcome professional challenges. Beate's expertise and personal story inspire others to achieve success and fulfillment in their careers.



    KEY TOPICS IN THIS PODCAST:

    00:01:12 - Beata's background and becoming the Growth Architect

    00:03:06 - The transformational journey of professional careers

    00:05:46 - The continuous process of self-improvement for leaders

    00:10:24 - The importance of clarity and decision in growth

    00:17:01 - Framing difficult conversations and uncovering real questions

    00:18:05 - The importance of inquiry and understanding in leadership

    00:20:14 - Making decisions with confidence and trust

    00:22:16 - Clarifying decisions and understanding motivations

    00:30:13 - Understanding the true intent behind questions

    00:31:50 - The power of framing in leadership and communication

    00:40:12 - The Misconception of the 'Wait and See' Approach
    00:46:10 - Embracing Failure as Part of the Growth Process





    KEY TAKEAWAYS 

     

    • Continuous improvement involves growth, transformation, and navigating through different stages in one's career.
  • Transformational journeys require leaders to step out of their comfort zones and embrace change.
  • The process of architecting growth involves developing strategies, systems, and processes to achieve goals.
  • Difficult conversations require framing, understanding underlying motives, and asking the right questions.
  • Leaders must be open to continuous learning and self-improvement to lead effectively.
  • The journey of growth and transformation is ongoing and requires constant improvement.
  • Leaders must let go of old ways and embrace new skills and perspectives.
  • Purpose-driven individuals are often more fulfilled and successful than those focused on money.



    • Memorable Quotes From Beate Chelette  

     

    "Success is driven by what we internally expect and what we allow ourselves to receive."

     

    CONNECT WITH Beate Chelette      

     

    LinkedIn:https://www.linkedin.com/in/beatechelette 

    Website: https://thewomenscode.com/about/ 

    Website: https://beatechelette.com/ 



    49 min
  • Ep 115 Learning from Mistakes with Mark Graban

     

    I wish I was perfect! Wouldn’t it be great to simply not make any mistakes? In the practice of Lean, we try to mistake-proof our processes and build on our previous learnings to prevent mistakes. And yet, we know that we learn so much from mistakes, and Mark Graban has been exploring with different people how they have benefited from their mistakes. He joined me at the Edges of Lean to share his insight on what he has learned from those conversations and his new book, "The Mistakes that Make Us."

     

    Mark Graban    

     

    Mark Graban is an internationally recognized consultant, author, speaker, and entrepreneur with expertise in Lean management, continuous improvement, and people-centered leadership. He has authored several books and hosts the My Favorite Mistake podcast. His work spans various industries, such as improving customer or patient experience, developing leaders and employees, and building more adaptive organizations. He emphasizes the importance of psychological safety, problem-solving, and employee engagement. 

     

    KEY TOPICS IN THIS PODCAST:

     

    00:02:31 The mistakes that make us.

    00:06:12 The mistakes and their consequences.

    00:12:02 The systemic problems and workplace culture.

    00:14:58 Healthcare culture and nurses.

    00:21:38 Creating a culture of learning from mistakes.

    00:24:17 Internal barriers and privilege.

    00:29:08 Cultivating a culture of learning and innovation.

    00:35:13 ADHD diagnosis and treatment.

    00:37:18 The causes of anxiety and ADHD.

    00:47:04 The mistakes and learning from them.

     

    KEY TAKEAWAYS 

     

    • Learning from mistakes is an essential part of personal and professional growth.
  • Mistake-proofing processes are the keys principle in Lean methodology, but mistakes still happen.
  • Fear and futility are two main reasons employees choose not to speak up about mistakes in the workplace. 
  • Leaders play a significant role in shaping the culture of an organization. 
  • Mistake-proofing is particularly important in healthcare to protect patients from harm and prevent frontline workers from being blamed for systemic mistakes.
  • Culture exists whether it is intentionally accepted or not. 
  • Individuals may face different barriers to admitting mistakes, such as societal expectations, privilege, or past experiences.
  • Lean practices can provide structure and support for individuals with ADHD or similar challenges, as they offer tools and methods for focusing attention and prioritizing tasks.



    • Memorable Quotes From  Mark Graban 

     

    “When leaders are able to lead by example, modeling those behaviors, that opens the door for their employees to follow their lead. And then when that gets rewarded by leaders instead of being punished, now you start getting into more that virtuous cycle of strengthening building and sustaining that culture.” 

     

    CONNECT WITH  Mark Graban 

     

    LinkedIn: https://www.linkedin.com/in/mgraban/ 

    Twitter: https://x.com/MarkGraban?s=20

    Website: https://www.markgraban.com/ 

    Buy his book at: https://a.co/d/dVguh9A 






    48 min
  • Ep 114 Design for Six Sigma with Kris Stokes

    When I say there are many different flavors and styles of continuous improvement, Design for Six Sigma is the type of style and flavor variation I am thinking of. Product development is hard to achieve. It is also expensive, as almost every company has a graveyard of product development failures. Kris Stokes teaches organizations and people the principles of Design for Six Sigma, and he says that product development success takes rethinking many of our assumptions about what we know, how we know it, and most importantly, identifying our hidden assumptions. He joined me at the Edges of  Lean to share his knowledge with us.

    Kris Stokes  

     

    Kris Stokes is a Principal Consultant at Geisys Ventures, specializing in product development and process optimization. With a Ph.D. in Organic Chemistry from MIT, he brings extensive experience in the plastics industry. In addition to his professional role, Kris is passionate about education and teaches classes in Plastics Recycling and 3D printing at the University of Wisconsin-Madison. His commitment to sustainability and innovation has made him a respected figure in the field.

     

    KEY TOPICS IN THIS PODCAST:

     

    00:03:00 Kris Stokes' background and entry into Design for Six Sigma

    00:04:52 Key insights from learning Design for Six Sigma

    00:06:11 The power of designed experiments vs first principles

    00:07:47 Interaction effects in designed experiments

    00:09:49 Implementing DFSS and dealing with assumptions 

    00:12:17 Documenting and sharing DFSS knowledge

    00:13:56 DFSS scorecards for knowledge transfer

    00:17:46 Learning from manufacturing operators

    00:18:08 Understanding historical process performance

    00:25:48 Design step and qualitative specifications

    00:28:15 Designing tests for qualitative specifications 

     

     

     

     

     

     

     

    KEY TAKEAWAYS

     

    • DFSS focuses on identifying and designing out variability before products reach customers to reduce costs
  • Designed experiments allow testing multiple variables at once to understand interactions and eliminate variables
  • Understanding manufacturing processes, operators, and variability sources is critical for ease of production
  • Documentation and sharing knowledge gained from experiments is challenging but important
  • Scorecards are an effective way to document processes for knowledge transfer to manufacturing
  • Doing the most critical experiments as early as possible is significant in Lean product development
  • Ranking questions to answer the most important ones first can reduce late losses
  • Forcing failures on the tiniest scale possible through testing helps speed development
  • Staying curious and avoiding assumptions are the key, as unspoken things often cause problems

    •  

     

    CONNECT WITH Kris Stokes 

     

    Website: https://airacad.com/

    Website: https://www.geisysventures.com/
    Linkedin: https://www.linkedin.com/in/kris-stokes

     

     

    46 min
  • Ep 113 The Qualities of a Lean Leader with Kathy Hadizadeh

    Here at the Edges of Lean, we've had a lot of conversations about leadership, with leaders who are practicing Lean and with leaders who are not Lean practitioners but are acknowledged as great leaders.  There have been so many incredible insights and tips to learn from.  However, I believe lean leadership differs from other types of leadership. Kathy Hadizadeh says that lean leaders need to bring their humanity to work with their teams, and she joined me at the Edges of Lean to share her insights. 

     

     Kathy Hadizadeh   

     

    Kathy Hadizadeh founded Heart Mind Tuning, a coaching agency focused on human capital performance in Los Angeles. With over 15 years of experience as an IT executive, she specializes in leadership development, emotional intelligence, and coaching accessibility. Kathy's methods amplify leaders' effectiveness and foster innovation in teams, drawing on her expertise in systems thinking and mind-body connection.

    KEY TOPICS IN THIS PODCAST:

    00:01:31 - Kathy's Background and Path to Leadership Coaching

    00:04:17 - The Human Aspect of Leadership

    00:07:53 - Creating a Safe Space for Employees

    00:10:18 - Leaders' Reactions to Employees' Issues

    00:13:48 - Kathy's Personal Journey with Grief and Leadership

    00:17:29 - The Process of Self-Reflection and Growth

    00:21:56 - Therapy vs. Coaching in Leadership Development

    00:26:28 - Common Themes in Leadership Challenges

    00:30:23 - The Impact of Coaching on Executive Presence

    00:36:22 - The Role of Performance Reviews in Leadership

    00:38:02 - Adapting Leadership to Employees' Crises

    00:41:45 - Managing Teams During Global Crises

    00:45:54 - Navigating Political and Social Divisions as a Leader

    00:52:30 - Advice for Young Leaders Starting Out

    00:53:24 - Closing Remarks and Acknowledgments



    KEY TAKEAWAYS 

     

    • Lean leaders need to bring their humanity to work with their teams.
  • Lean leaders understand that employees are humans with personal lives and emotions.
  • Boundaries between personal and work life should be respected, but there should also be a safe space for employees to share if it affects their work.
  • Lean leaders should adopt a coaching mindset, listening, observing, and asking questions rather than trying to solve every problem.
  • Leaders should do their inner work and self-reflection to understand their reactions and behaviors.
  • Leaders should be aware of their challenges and traumas to be empathetic and supportive of their employees.
  • Coaching and therapy serve different purposes, and leaders should be aware of when to refer employees to therapies for emotional work.
  • Executive presence is an important quality for lean leaders to develop; it includes confidence, charisma, and inspiring others.

    • Memorable Quotes From Kathy Hadizadeh   

    “Lean leaders listen, observe, and ask questions instead of trying to solve every problem.”

    CONNECT WITH Kathy Hadizadeh   

     

    LinkedIn: https://www.linkedin.com/in/kathyhadizadeh/ 

    Website: https://heartmindtuning.com/

    Instagram: https://www.instagram.com/heart.mind.tuning/?hl=en 

     

    55 min
  • Ep 112 Continuous Improvement and Your Legacy with Jann Freed

    Continuous Improvement and Your Legacy with Jann Freed

     

    Have you ever thought about your legacy? Jann Freed says that whether we think about it or not., we create our legacies daily. She has written a book about creating and leaving behind a powerful and meaningful legacy and joined me at the Edges of Lean to help us all be more intentional about the legacies we are creating. Her new book is Breadcrumb Legacy.

     

    Jann Freed

     

    Freed is a certified Sage-ing Leader, TEDx speaker, and adjunct professor at The University of Iowa, and she provides valuable insights and candid advice on purpose, leadership, and change, appealing to an audience seeking personal and professional development.

    Dr. Jann Freed, a successful leadership consultant and author of five books, recently published Leading with Wisdom: Sage Advice from 100 Experts, emphasizing the importance of keeping our egos in check to become a strong leader. Her new book, Breadcrumb Legacy: How Great Leaders Live a Life Worth Remembering,  offers practical guidance for leaving a meaningful legacy based on in-depth interviews with leaders. 

     

    KEY TOPICS IN THIS PODCAST:

     

    00:04:50 Embrace aging, embrace life.

    00:13:21 Our legacies were born through daily actions.

    00:21:09 Deliberate gratitude leaves a lasting impact.

    00:24:17 Continuous improvement is about people.

    00:28:17 Ego hinders organizational learning.

    00:30:54 Providing feedback and trust are essential.

    00:41:18 Be a leader worth following.

    00:41:35 Respect the elders and make the boss's job easier.



    KEY TAKEAWAYS 

     

    • Legacy comes through small, intentional actions taken daily. It is not just about the big moments.
  • Leaders should focus on making a positive impact and influencing others daily.
  • Controlling our egos is vital for avoiding toxic behaviors and leaving a positive legacy.
  • Creating an environment of trust is essential for leaders to receive honest feedback for improvement.
  • Legacy work is one of the main pillars of becoming a sage.
  • Continuous improvement in organizations is about people improving and working together to make things better.



    • Memorable Quotes From Jann Freed    

     

    "Legacy is about leaving a lasting impact on the world."



    CONNECT WITH Jann Freed  

     

    Find her book: https://jannfreed.com/   

    Website: https://jannfreed.com/ 

    LinkedIn: https://www.linkedin.com/in/jannfreed/ 

    Youtube: https://www.youtube.com/@jannfreed
    Twitter: https://twitter.com/JannFreed 



    45 min
  • Ep 111 Drawing Your Way to Continuous Improvement with Ashton Rodenhiser

     

    As a lean leader, I have facilitated countless meetings and events. Truth be told, I am a messy and disorganized note-taker with dreadful handwriting! So, I have significant respect for the people who can record the work and results of a meeting in graphic form. Ashton Rodenhiser is an experienced graphic communicator, and she joined me at the Edges of Lean to share her story and give us some ideas about bringing more images into how we capture meetings. 

    Ashton Rodenhiser

     

    Ashton Rodenhiser is a passionate creative entrepreneur advocating for drawing as a thinking tool accessible to all, regardless of their drawing abilities. Through her company, Mind's Eye Creative Consulting, she has been dedicated to helping people communicate their ideas through graphic recording and graphic facilitation. With over 2,500 presentations brought to life, Ashton has demonstrated the power of visually capturing notes for improved recall and a rich connection with information. Ashton enjoys quality time with her family in rural Canada when she is not working. 

     

    KEY TOPICS IN THIS PODCAST:

     

    00:00:29 Drawing can enhance meeting capture.

    00:08:09 Embrace the imperfection of creativity.

    00:14:52 Graphic recording is accessible and efficient.

    00:17:30 Visual storytelling is accessible to everyone.

    00:25:55 Graphic facilitation empowers diverse voices.

    00:27:58 Tangible paper creates memorable experiences.

    00:33:17 Importance of transparent communication.

    00:39:07 Value lived experiences in forming opinions.

    00:44:45 Explore unique job opportunities through research and networking.

     

    KEY TAKEAWAYS 

     

    • Graphic recording and facilitation can be powerful tools for capturing and communicating the work and results of meetings and events.
  • The imperfection of graphic recording allows everyone to see and connect with their wisdom and knowledge.
  • Graphic recording can be a powerful way to make people feel heard and seen uniquely.
  • Creating simple drawing elements like lines, squares, and circles can elevate information and highlight key concepts.
  • Words are essential in graphic recording to capture the content and ensure the group's ideas are honored.
  • Graphic recordings can be used as a living document, with people writing on them and adding sticky notes to keep the conversation going.
  • The purpose of graphic recordings is to capture the conversation in time and facilitate ongoing dialogue and action.



    • Memorable Quotes From Ashton Rodenhiser    

     

    "Bringing more images into how we capture meetings can tell a story and enhance understanding."



    CONNECT WITH Ashton Rodenhiser   

     

    Find her book: https://amzn.eu/d/b6moElC  

    LinkedIn: https://www.linkedin.com/in/ashtonrodenhiser/?originalSubdomain=ca

    Youtube: https://www.youtube.com/channel/UC8egQ9KvwCLN8uAJN_OZJdg
    Twitter: https://x.com/MindsEyeCCF?s=20 

     

    47 min
  • Ep 110 Contiuously Improving the Feedback Cycle with Carole Stizza

    As lean leaders, we talk about feedback a lot. We know that feedback is important, and if you are like me, you crave it – so that we can improve! But let’s face it, it’s not always effective or helpful. Carole Stizza has researched the topic of feedback, and she says that there’s a lot to improve! She joined me at The Edges of Lean to share her insights. 

     

    Carole Stizza  

     

    Carole, an industrial organizational psychologist with a passion for leadership, has faced numerous challenges, including frequent relocations due to being a military spouse, multiple car accidents, and a frightening cancer diagnosis. These experiences have shaped her perspective on life and success, emphasizing the importance of emotional intelligence, resilience, and positive intelligence. Carole now shares her insights with clients and audiences, guiding them toward becoming exceptional leaders and finding their path to meaningful success. When not working or spending time with her family, she enjoys hiking and cycling in the mountains of Colorado.

     

    KEY TOPICS IN THIS PODCAST:

     

    00:00:25 Improve feedback for continuous improvement.

    00:09:30 Insight is about growth.

    00:14:00 Ask for perspective, recognize, and communicate effectively.

    00:21:16 Set up conversations for success.

    00:24:12 Assessment drives growth and efficiency.

    00:33:19. Language is vital for growth.

    00:36:53 Effective communication requires active listening.

    00:45:23 The power of asking questions.








    KEY TAKEAWAYS 

     

    • Feedback is often seen as negative and can be ineffective or unhelpful.
  • The traditional approach to feedback, such as annual performance reviews, is outdated and does not yield the desired results.
  • Harvard research suggests that asking for feedback is more effective than giving feedback.
  • Asking for insights helps to create a safe space for conversation and connection.
  • The brain constantly seeks information on what is going well and where there is room for growth.
  • Social media has tapped into the human desire for recognition and growth.
  • The key to effective feedback conversations is to be clear, specific and focused on one thing at a time.



    • Memorable Quotes From Carole Stizza    

     

    "Our brain wants to know what we are doing right so we can keep and honor it. We do not throw it out with the bathwater. And we want to know where to grow next.”



    CONNECT WITH Carole Stizza  

     

    LinkedIn: https://www.linkedin.com/company/carole-stizza-relevant-insight  

    Website: https://www.relevant-insight.com/

    Facebook: https://www.facebook.com/relevant4you 

     

    47 min

About The Edges of Lean

From the publisher's feed

The Edges of Lean explores topics in continuous improvement (lean thinking, creative problem solving, six sigma) that get overlooked. Meet the people practicing lean in odd places or with different…