In this episode, Tal shares the CARE model of guest connection!

What are the characteristics of the attitudes in hospitality?

Success in hospitality depends on how effectively we can understand and relate to how our guests feel at each interaction.

The positive effects of equipping others are remarkable. It does take intentionality, commitment and grit to the process. Take others with you and help them become the best version of themselves.

First impressions set the tone for your guests experience. You want to always exceed those moments and wow your guests from the moment they arrive!

What does it take to coach and empower your team to elevate their hospitality?

Is there a distinction between service and hospitality? Do we need both to create genuine connections and provide exceptional service?

Tal invited Layne Wheeler who is a world renowned concierge dedicated to delivering exceptional elevated guest experiences.

Our last conversation with world renowned excellent service trainer Bernie Vasquez. He shares his passion and love for soccer and what legacy he wants to leave behind.

Bernie Vasquez and Tal discuss best practices and strategies to train people in luxury hospitality.