A hard time learning how to surf makes Grant think about the initial pain of learning anything and how the enjoyment you take out of performing an activity depends drastically on your skill level at it, so he defines the enjoyment threshold, how it varies depending on the activity you’re undertaking, what’s the critical component to get over it, what’s the teacher’s role in getting someone past it and how you shouldn’t forget what it was like to be a beginner, always remembering to take care of the emotional side of the learning experience for yourself and your customers.

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