Moor Insights & Strategy Podcast

The Enterprise Apps Podcast, Ep 5: Zoom’s AI Discovery, Salesforce Agentforce 2dx, IBM DataStax, ServiceNow, and Microsoft’s Data Strategy for Autonomous ERP


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In this episode of The Enterprise Apps Podcast, Melody Brue and Robert Kramer dive deep into the latest developments in AI, enterprise apps, and business technology. From Zoom’s surprising AI efficiency breakthrough to Microsoft’s push for autonomous ERP, Robert and Mel cover the innovations shaping enterprise apps and the future of work. Plus, they unpack Salesforce’s AI agents, IBM’s latest acquisition, and how ServiceNow is doubling down on industry-specific solutions.

🤖 Zoom’s AI Discovery

  • Zoom has developed a new AI technique called "Chain of Thought" that reduces token usage by up to 93%, improving cost efficiency and predictability for customers.

  • Less is more: How 'chain of draft' could cut AI costs by 90% while improving performance | VentureBeat

🏢 Salesforce Agentforce 2dx

  • Salesforce’s new Agent 2dx marks a major step in making AI-driven digital labor more accessible and scalable for businesses across industries.

  • https://www.salesforce.com/news/press-releases/2025/03/05/agentforce-2dx-news/ 

📊 IBM DataStax

  • IBM is acquiring DataStax to integrate its NoSQL and vector database technology into IBM Watson, helping customers address data challenges and adopt AI. 

  • IBM to Acquire DataStax

📌 ServiceNow

  • ServiceNow's acquisition of Quality 360 adds more granular quality control and supply chain management capabilities to its manufacturing industry solutions. 

  • Acquires Advania's Quality 360 solution - ServiceNow Press​​

📋 Microsoft’s Data Strategy Drives Autonomous ERP

  • Microsoft is positioning its Dynamics 365 ERP as "autonomous ERP," with a focus on embedded AI, automated processes, and effective change management through its "Success by Design" framework. 

  • RESEARCH PAPER: Microsoft's Data Strategy Drives Autonomous ERP 

 

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