Analysts Don Kellogg and Roger Entner are joined by Jenifer Robertson, Executive Vice President & General Manager of Mass Markets at AT&T, to discuss the company's recent successes driven by its customer-centric initiatives.

00:00 Episode intro

00:24 AT&T's Guarantee has led to satisfaction

03:33 Churn is at low levels

04:32 Best deals for everyone rewards existing customers

07:08 AT&T Turbo and Internet Air

08:31 Leadership changes spurred technological investment

11:26 Fiber has proven reliable

13:21 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Jenifer Robertson, AT&T, guarantee, network, AI, churn, FWA, convergence, AT&T Turbo, AT&T Internet Air, fiber, reliability

Ep. 255

Analysts Jake Hawkridge and Roger Entner discuss the remaining Q3 earnings from cable giants Charter and Comcast.

00:00 Episode intro

00:55 Charter earnings overview

03:49 Cable's subscriber issues

05:27 Comcast earnings overview

06:17 Streaming is flat overall

08:41 Comcast's pricing remains problematic

10:15 Business customers are disappearing

13:11 Fiber as a potential vacation home solution

13:44 Episode wrap-up

Tags:

telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Jake Hawkridge, Roger Entner, Charter, Comcast, Cox, earnings, net adds, FWA, fiber, cable, RDOF, T-Mobile, NPS, Verizon, churn, Peacock, streaming, AT&T

Analysts Jake Hawkridge and Roger Entner discuss the new deal between Comcast, Charter, and T-Mobile, as well as Q2 earnings from the big players in telecom.

00:31 Comcast and T-Mobile deal

04:59 Verizon Q2 overview

07:26 AT&T Q2 overview

09:42 T-Mobile Q2 overview

12:26 Rising churn and Q2 earnings summary

14:22 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Jake Hawkridge, Roger Entner, Verizon, AT&T, T-Mobile, earnings, Comcast, Charter, cable, MVNO, net adds, churn, Project 624, devices, FirstNet, fiber, FWA, Hispanic market

Analysts Don Kellogg and Roger Entner discuss troubles at Boost and how the big personalities at EchoStar might deal with them, plus news about Recon Analytics' device data collection and future projects.

00:24 Boost is in trouble

03:22 Funding and vision are needed

05:54 Don's new articles on Trump Mobile and foldable devices

07:26 Recon's advanced device data to be released

11:25 Additional announcements and plans

12:11 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Boost, Charlie Ergen, Peter Adderton, Dish, EchoStar, Verizon, MVNO, Light Reading, Trump Mobile, foldable, devices

Analysts Don Kellogg and Roger Entner discuss the decline and fall of US Cellular, the future of its assets, as well as Recon Analytics' extensive data collection on rural telco consolidation.

00:26 DOJ greenlights US Cellular sale

02:10 The company avoided major competition

03:55 A piecemeal sale of its assets

05:57 Regional carriers are waning

07:06 Recon Analytics' rural data project

11:31 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, US Cellular, AT&T, Verizon, T-Mobile, spectrum, rural, FCC, DOJ, C Spire, copper, fiber, Frontier, NPS

Analysts Don Kellogg and Roger Entner are joined by Eric Watko, CEO of BroadbandOne, to discuss the company's innovative network solutions that are reaching a diverse range of customers all across the nation.

00:24 BroadbandOne company profile

03:30 Current and future market operations

04:50 Customer base overview

06:10 Current speeds and use cases

08:16 Unlicensed spectrum use

09:10 Millimeter wave reasoning and hardware configurations

14:20 Meeting different market needs

15:15 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Eric Watko, BroadbandOne, FWA, internet, fiber, spectrum, WISP, MSP, SD-RAN, mmWave, LMDS, MDU

Analysts Don Kellogg and Roger Entner are joined by CEO of Verizon Consumer Group, Sampath, to discuss the company’s cutting-edge customer service strategies and forward-looking vision.

00:24 Enhancing customer service through technology

02:58 Proactive problem solving with AI

05:10 My Verizon app features and impact

08:31 Verizon's My Access rewards focus

09:55 Verizon's multi-tiered loyalty strategy

10:29 Long-term customer service goals

11:27 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Sampath, Verizon, customer service, AI, case management, apps, Google, rewards, loyalty, vision

Analysts Don Kellogg and Roger Entner are joined by Peter Adderton, Founder and CEO of MobileX, to discuss the AI-facilitated, customer-centric approach to MVNO service.

00:29 MobileX overview

03:30 Breakage and overage vs. churn

05:20 Mobile data usage trends

09:45 Consumers are prioritizing value

11:29 The future of MobileX

14:03 The customer-centric approach

15:55 Consumers are network agnostic

16:36 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Peter Adderton, MobileX, MVNO, Boost, AI, machine learning, carriers, breakage and overage, ARPU, churn, data, FWA, cable, NPS, Verizon, Tracfone, network, T-Mobile

Analysts Don Kellogg and Roger Entner are joined by Iyad Tarazi, CEO of Federated Wireless, to discuss the current landscape and future prospects of CBRS spectrum in the wireless industry.

00:25 A career in wireless

01:21 Federated Wireless profile

02:27 The current state of CBRS

06:22 Impact on private wireless

08:32 Competition in the space

11:24 Military impact and the future of CBRS

14:38 Spectrum allocation scenarios

18:29 The spectrum sharing business model

20:12 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Iyad Tarazi, Federated Wireless, software, SaaS, cloud, spectrum, CBRS, GAA, Verizon, fixed wireless, network, military, carriers, sharing

Analysts Don Kellogg and Roger Entner discuss policy changes to BEAD and spectrum policy, as well as the launch of Recon's new Spanish-language consumer insights service.

00:24 BEAD to become technology agnostic

02:38 Spectrum pipeline changes

04:47 Recon Analytics launches unique Spanish-language product

09:35 Demographic insights for carriers

12:26 Challenges in analytics expansion & episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, BEAD, fiber, FWA, Starlink, spectrum, Spanish, analytics, T-Mobile, NPS, cable, AT&T, Mint, Visible