Analysts Don Kellogg and Roger Entner are joined by CEO of Verizon Consumer Group, Sampath, to discuss the company’s cutting-edge customer service strategies and forward-looking vision.

00:24 Enhancing customer service through technology

02:58 Proactive problem solving with AI

05:10 My Verizon app features and impact

08:31 Verizon's My Access rewards focus

09:55 Verizon's multi-tiered loyalty strategy

10:29 Long-term customer service goals

11:27 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Sampath, Verizon, customer service, AI, case management, apps, Google, rewards, loyalty, vision