In this episode, we discuss what it means to build a business based on open source for infra and dev tool founders. Sharing her broad and deep insights with us is Emily Omier, the world’s leading expert in positioning OSS companies for success.

Key Points From This Episode:

* The Perennial and fundamental challenge for an OSS company is building a business while still having an OSS project that delivers clear value in and of itself and is entirely free to the world!

* Understand the difference between project-market fit and product-market fit. (Hint: assume them to be the same at your peril).

* Most founders and investors expect that a sure % of their OSS users will, over time, become paid customers. It is dangerous to assume a linear relationship between the two. Instead, it is best to truly engage in customer discovery and understand what your users might be willing to pay for. It is common for your OSS and commercial offering to cater to two different personas and markets–this makes customer discovery vital. Done right, startups will not just assume that there is naturally a market for their SaaS offering. So, first, test the hypothesis instead of spending expensive resources to build a SaaS offering on the back of an OSS project.

* OSS business models are often tricky for early-stage startups because of the inevitable spread of resources between completely different offerings, customers, and sales and marketing efforts.

* OSS companies do not need to build a community. Similarly, a community of users can be built even if the company doesn’t have an OSS offering. So, it is essential to be clear about your goals with OSS, community building, and everything that goes with initiatives that require a reasonably long timeline.

* The business of OSS continues to evolve as we speak. Rather than being an OSS purist or zealot, it helps to continuously evaluate the value OSS offers over a business’s existence.

* Bonus! Insider details about an exciting upcoming open-source conference.

Quotes:

“You have project market fit, and then you have product market fit, and having one does not mean you have the other.” — @EmilyOmier [0:07:28]

“OSS companies are already spreading themselves thinner than non-OSS companies. One of the biggest risks for OSS companies is taking on too much” — @EmilyOmier [0:21:00]

“Open Source is often idolized, especially by leaders drawn to large companies' attractive aspects. Large adoption, a thriving community that advocates on their behalf, and the assumption that it's an easy flip of the switch from adoption to commercialization” — @TimZonca [0:25:00]

“Community building is a long game.” — @EmilyOmier [0:37:55]

Links Mentioned in Today’s Episode:

Emily Omier

Emily Omier on LinkedIn

Emily Omier on X

The New Stack

The Business of Open Source

Open Source Founders Summit

Tim Zonca on LinkedIn

Tim Zonca on X

Vidya Raman on LinkedIn

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit veenormous.substack.com

Now that AI has been fully integrated into our lives, the question among developers, engineers, and even end-users is no longer “What is AI?” but rather “How can I use AI in the best possible way?” We are joined today by Sushant Hiray, the Senior Director of Machine Learning at the business communications platform, RingCentral, and Guhan Venguswamy, the Head of Platform at Jasper – a marketing-focused AI copilot. The pair are here to discuss how their companies have adapted to the explosion of LLMs, beginning with what their businesses are all about, the products they offer, and the customers they aim to serve. In our conversation, we learn about the common challenges that are found at the platform and engineering layers, how the adoption of LLMs has changed the way data, engineering, ML, and data science teams are structured, and why the title “Full-Stack Engineer” will need to be revisited moving forward.

Key Points From This Episode:

* Jasper:

* Developer experience is paramount for the platform team at Jasper AI. Rapid onboarding, and providing a scalable and flexible platform are their key tenets.

* The landscape in AI is changing so rapidly that it's hard to be too opinionated on platform level choices.

* Enabling their larger enterprise customers to bring their own model or giving them the choice to pick and choose models off-the-shelf has been key for customer acquisition.

* A constant theme for his team is to be thoughtful about what they make part of their platform versus use something that is off-the-shelf. You don’t want to build something into your platform when a pure-play infra player is better positioned to do it 100x better.

* Ringcentral:

* Ringcentral is infusing product after product with AI and Sushant’s team is a key enabler for that.

* Some of the engineering challenges that Ringcentral faces include tapping into troves of multi-modal data, building on a platform that is at least a decade old, and driving a streamlined customer experience while doing so.

* Privacy and regulatory challenges are an entirely different kind of challenge that Ringcentral faces in infusing their products with AI.

* Team composition and skill sets:

* Embedding someone with deep AI expertise into an engineering team working on a feature has worked out for Jasper AI. For Ringcentral, a more central AI team is the way to go but collaboration is very strong cross-functionally.

* Our guests predict which job title will be the most glamorous by 2026.

Quotes:

“Our goal from a developer experience is to onboard new engineers and get them ready to commit code within the first day or two of being in the company” — Guhan Venguswamy [0:07:39]

“Historically, communications [was] as simple as pick up the phone and call somebody. Now, you have made it a lot smarter but at the cost of a lot of data privacy along the way.” — @SushantHiray [0:18:58]

“The pace is changing so rapidly that you cannot be really opinionated about what tech stack you’re using because very soon, within six months maybe, something is going to change.” — @SushantHiray [0:23:35]

“Focusing on rapid iteration in the short-term, with a long-term vision to hang our hat on, is what helps us adapt to challenges.” — Guhan Venguswamy [0:34:02]

“A core skill set for any engineer, regardless of where you are in the organization, is to have the ability to work with large language models. And when I say work with, I mean, utilize and apply the large language models to whatever use case you have..” – Guhan Venguswamy [0:35:21]

Links Mentioned in Today’s Episode:

Sushant Hiray

Sushant Hiray on LinkedIn

Sushant Hiray on X

RingCentral

Guhan Venguswamy on LinkedIn

Jasper

Tim Zonca on LinkedIn

Tim Zonca on X

Vidya Raman on LinkedIn

Vidya Raman on X

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit veenormous.substack.com

Ajeet Singh is the founder of not one but two unicorns– Ajeet founded Nutanix in 2009 which went public in 2016 and was the largest tech IPO of that year. It is today a public company making well over 1B in ARR and has more than 23K+ customers worldwide. Nutanix is a leader in the hyper-converged infrastructure space. Ajeet also founded Thoughtspot in 2012 which is valued at over 4B+. Thoughtspot is in the Business Intelligence space, taking on incumbents such as Tableau, Microsoft PowerBI, and many others.

Topics we discuss:

* How should founders think about risks in their business? This is a super valuable framework to have!

* Taking care of your mental health (especially in a market like today).

* How to think about AI and how they did that at Thoughtspot as super early adopters (hint: it’s not about the tech).

* What to do when you the wrong customer wants your product.

* His biggest learning and advice for founders. And yes, its about your people!

* How important is “move fast and break things”?

Quotes:

“It’s a great time to start a company – Anytime is a great time to start a company if that is what one wants to do.” — @ajeets [0:04:50]

“When things change, you have to adapt; you have to have a culture that is adaptable.” — @ajeets [0:05:50]

“I find that market risk is not something you can control to any extent, it’s beyond you. Execution risk is something you can control by building a great team, culture, empowering people, being ambitious, [and] being adaptable. So, I like low market risk and high execution risk.” — @ajeets [0:07:37]

“You have to be conscious of [market risk and execution risk]. Whatever type of risk you’re taking, make sure that you then take action to mitigate that and actually thrive on that – value doesn’t get created without taking risks.” — @ajeets [0:09:44]

“2023 is the year in which the whole world is in a big hackathon. It’s a big hackathon, we’re all experimenting, we’re all learning. Nobody really knows exactly how some of these things are going to play out – So, I think it’s a great time to experiment; try; learn; [and] fail.” — @ajeets [0:29:32]

Links Mentioned in Today’s Episode:

Ajeet Singh on LinkedIn

Ajeet Singh on X

Thoughtspot

Nutanix

OpenAI

Tim Zonca on LinkedIn

Tim Zonca on X

Vidya Raman on LinkedIn

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit veenormous.substack.com

Welcome back to The Enterprise GTM Podcast! Today, we are joined by the CEO of Armorblox, DJ Sampath. Armorblox was a cybersecurity startup that built the world’s first natural language understanding platform to intelligently detect, alert, and protect identity-related attacks and data loss.

DJ is the quintessential engineer turned CEO. He has a PhD in computer engineering and started his career as a software engineer before starting Armorbox.

Tuning in, you’ll hear about his startup journey, the most challenging part of being a CEO, why everyone can sell, how he knows when a product is ready for market, the importance of dissecting the rejections and having conviction in your work as an entrepreneur, and so much more! AI…

Key Topics From This Episode: 

* Being part of an early-stage startup is incredibly valuable in preparing you to be a startup founder.

* DJ shares some advice on overcoming the fear of selling, including amazing mental hacks. 

* How do you avoid the trap of over-building or delaying the launch of your MVP? DJ provides a concrete framework for this and shares some concrete examples. 

* The importance of having conviction in your work as an entrepreneur.

* A crucial point about unpacking ‘nos’- whether they are from customers, investors, and others. DJ talks about primary and vital skills to unpack the ‘nos.’ 

* DJ tells us about the lessons he learned when engaging with enterprises. Putting yourself in the enterprises’ shoes is a big part of it!

* Why timing is important for building the right partnerships and channel relationships and how it is crucial for success. 

* How AI is affecting the creation of products all comes down to connecting with real humans over a beer in the Bay Area!

* Small models are the future of AI.

Quotes:

“As a CEO, you never have an off button. You don’t just go to your home and be with your kids and watch Netflix or something. You are always thinking about what you need to do next”. — @djsampath [0:06:00]

“If an engineer comes to you and tells you that they don’t know how to sell, they’re flat out lying” — @djsampath [0:07:00]

“Everybody is a salesperson, and once you accept that, things start to change.” — @djsampath [0:08:00]

“The best salespeople can build a personal relationship and rapport with who they are selling to.”— @djsampath[0:22:00]

Links Mentioned in Today’s Episode:

DJ Sampath on LinkedIn

DJ Sampath on X

Armorblox

Tim Zonca on LinkedIn

Tim Zonca on X

Vidya Raman on LinkedIn

Vidya Raman on X

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit veenormous.substack.com

With the release of ChatGPT, AI has caught everyone’s attention and we are seeing it in more and more consumer and enterprise products. As leaders in the field of AI who have been working with AI before it became a rage, we have some of the best minds to share advice to founders who are building products using AI.

Our guests today include:

* Saurabh the VP of engineering at Uniphore, which is a leading conversational AI company. Saurabh shares his experience building emotion AI, which is an industry-leading multi-modal AI model that helps their end customers literally “read the room”.

* Tamar, the VP of engineering at Box, a well-known document storage company. Tamar has deployed LLMs in interesting use cases that unlock productivity benefits as well as drive business processes at a scale that was not possible before–at least not at scale.

* Mandar, the head of Machine Learning at Doordash in the Ads platform team. They are famously customer-obsessed in his team and are using LLMs to deliver value to their end users in innovative ways.

Key Points From This Episode:

* At Uniphore, Saurabh talks about how it is hard enough to use computer vision models to accurately identify emotions real-time but they actually combine facial expressions along with other aspects such as tone and run them through multiple specialized models before “stitching” them together to help users “read” the sentiment in the room.

* At Doordash, Mandar’s team has automated at least a big part of the cumbersome data labeling process by using LLMs. Another very exciting area they are exploring is whether they can generate more data to feed their recommendation model using LLMs. Both these areas have proven to be quite promising for them. Beyond that, Mandar touches upon some foundational work he and his team are doing at Doordash including shoring up basic processes around model serving, GPU access, cost management among others.

* Tamar at Box underscores the importance of being realistic with AI within the enterprise context by making sure they meet the requirements of businesses for security, access control, compliance, and auditability. They started by publishing an “AI policies for Box” that they adhere to for everything that they build. Not only that, they shared it with the community and customers alike. Their commitment to giving customers control and assuring privacy is core to their strategy. Finally, Tamar brings up the importance of building sound observability into these systems so that engineering teams can effectively manage costs.

Links Mentioned in Today’s Episode:

Uniphore Emotion AI

Tamar Bercovici

Saurabh Saxena

Mandar Rahurkar

Tim Zonca on LinkedIn

Tim Zonca on X

Vidya Raman on LinkedIn

Vidya Raman on X

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit veenormous.substack.com

In this fascinating episode, we embark on a captivating journey into the intricate realm of developer relations and advocacy. Our esteemed guests, Nadine Farah, the illustrious Head of Developer Relations at Onehouse, and Tao Hansen, the visionary Head of Developer Relations at Garden, serve as our trusted guides through this essential topic. Nadine, a distinguished Apache Hudi contributor, is renowned for her dedication to forging connections between engineering prowess, product innovation, and strategic marketing, all in the pursuit of propelling product adoption. Tao Hansen, a former luminary in the world of short film, is passionate about connecting people and technology and is a self-taught engineer of architecture at scale. Our engaging conversation delves deep into the very fabric of developer relations, developer advocacy, and everything in between. We unpack the basics of DevRel (developer relations), the difference between open-source and closed-source regarding developer advocacy, the best time to invest in the role, and the support a developer advocate needs to be successful. We also explore identifying the superpowers of your workforce, gaining a holistic perspective on your company's grand vision, the key metrics that illuminate the path to startup growth, common misconceptions about DevRel, and much more! Tune in and be inspired as we delve into nuances of developer relations with experts Nadine Farah and Tao Hansen!

Key Points From This Episode:

* Nadine and Tao’s fascinating backgrounds and career journeys.

* Bridging the gap between people and technology.

* What ignited their passion for pursuing developer relations.

* When the best time is for a startup to hire for a developer advocacy role.

* Support and resources that a developer advocate needs to be successful.

* Recommendations for founders regarding prioritizing resources.

* Balancing making profits with community and product development.

* Insights into measuring the success and growth of a startup.

* Common misconceptions and myths about the developer advocacy role.

* Essential lessons from their respective career paths.

* Advice that Nadine and Tao have for hiring your first developer advocate.

Links Mentioned in Today’s Episode:

Nadine Farah on LinkedIn

Onehouse

Apache Hudi 

Tao Hansen on LinkedIn

Tao Hansen on X

Garden

Tim Zonca on LinkedIn

Tim Zonca on X

Vidya Raman on LinkedIn

Vidya Raman on X

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit veenormous.substack.com

Are developers impossible to market to? Micheline Nijmeh is the Chief Marketing Officer at JFrog, and she joins us to suggest otherwise. Beginning with an overview of the varied roles in sales and marketing that led her to the expertise she has today, Micheline shares her perspective on getting to know your users, defining your personas, and tailoring your marketing to different audiences. We explore growing the impact you make from team-focused to reaching budget owners and Micheline offers guidance on how to become a part of the community rather than approaching it from the outside. Our conversation touches on open source and its appropriate role before discussing JFrog’s system of segmenting its audience, differentiating between digital and account-based players, and common myths and mistakes around marketing developer tools. Tune in to hear all this and more from our very first inspiring guest!

Key Points From This Episode:

* Introducing Micheline Nijmeh, Chief Marketing Officer at JFrog. 

* Her career background leading up to the current role she occupies. 

* The value of getting to know your users specifically before taking a broader approach to marketing.

* Important steps to take before you define your personas. 

* Tailoring marketing to different types of audiences as you introduce a multi-product offering.

* Growing your impact from a team to budget owners.

* Guidance on how to approach a community as though it is a customer. 

* Why making sure that your product works should always be the first priority. 

* The added value of open source and its appropriate role.

* How JFrog segments their audience according to the route they will use to reach them.

* Differences between digital and account-based players.

* Common myths and mistakes including the belief that developers can’t be marketed to. 

* Why content is so important and must be educational and provides value to users.

* Harnessing existing community in comparison to building it from scratch.

* The value of investing in a developer relations team.

* Micheline’s predictions for which developments will influence the future most, including AI.

Links Mentioned in Today’s Episode:

Micheline Nijmeh on LinkedIn

Micheline Nijmeh on X

JFrog

Tim Zonca on LinkedIn

Tim Zonca on X

Vidya Raman on LinkedIn

Vidya Raman on X

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit veenormous.substack.com