🎙️ How K.C. Kanaan Built a Transportation Empire by Treating Seniors Like Family

In this deeply personal episode, K.C. Kanaan, co-founder and CEO of Envoy America, shares his remarkable journey from tech executive at Intel, Seagate, and Bose to revolutionizing transportation for seniors and disabled patients. What started as a desperate attempt to help his aging parents get to medical appointments has grown into a 30-state operation serving 300 cities. Through stories of late-night hospital calls, AI-powered scheduling, and the painful decision to walk away from his largest client, Casey reveals how treating every passenger like a beloved family member became the secret to building a $40+ million business that hospitals can't live without.

✨ Key Insights You'll Learn:

• Tech-enabled compassionate care: How AI and telematics create seamless senior transportation experiences

• B2B pivot mastery: Transforming from direct consumer service to corporate partnerships that scale

• Patient throughput solutions: Reducing hospital readmissions and costs through dedicated vehicle allocation

• Mirror and window leadership: Taking responsibility for failures while giving teams credit for wins

• Hiring for heart: Finding drivers who see transportation as caregiving, not just rides

• Fleet management revolution: Eliminating $100k+ capital expenditures for senior living communities

• Crisis resilience: Rebuilding after losing largest client with 3X revenue per trip improvement

• Operational excellence: Using Intel's MBO principles to scale from $10 startup to national operation

  
  

🌟 K.C.'s Key Mentors & Influences:

• Karen Barnault (Arizona Senior Living Association): Taught him industry language and respect for "communities, not facilities"

• Intel Leadership Team: Introduced Management by Objective (MBO) system for disciplined execution

• Andy (Co-founder): Fellow Intel colleague who shared the same family transportation struggles

• Matt Kenney (LifeSpark COO): Trusted him to manage all transportation for 30 communities

• American Cancer Society: First major client who proved the B2B model after just 3 days

• Mayo Clinic Team: Educated him on readmission rates and healthcare quality metrics

  
  

👉 Don't miss this powerful conversation about authentic leadership, leveraging technology for human connection, and how personal family struggles can fuel innovative business solutions that transform entire industries.

🔗 Connect with K.C. Kanaan:

• LinkedIn: K.C. Kanaan, CEO at Envoy America

• Website: envoyamerica.com

• Email: [email protected]

• Company: Envoy America - Serving 30 states and 300 cities

📄 Transcript Available: The Envoy America Method: How Treating Every Older Adult Like Your Own Parent Built a 30-State Business

📺 Watch on YouTube: Inspired Stories Podcast by AddBack Benefits Agency

🌐 Our Website: The Inspired Stories Podcast

📄 Special Thanks to Anthony Codispoti & AddBack Benefits Agency:

AddBack Benefits Agency - Providing innovative employee benefits solutions that improve employee well-being while optimizing your bottom line 

Website: addbackbenefits.com

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