Rav Dhaliwal is an investor and former software executive, with particular experience building, leading & scaling start-ups and business units that drive net revenue retention such as Customer Success, Professional Services & Support). In this episode, Rav speaks about the role of customer success in driving revenue retention and how it works with sales, support and other functions in SaaS organizations, to deliver high-velocity services at scale.

As mentioned in the episode you can download the Customer Onboarding Benchmark report here: https://www.precursive.com/customer-onboarding-report-2021

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