Pat Gibbons guest hosts this week's episode on where the term "CX" originated. An interview with Bruce Temkin, head of the XM Institute, on how the Customer Experience Professionals Associate was formed and how customer experience has evolved.

The Evolution of CX

The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.

Share The Evolution of CX

Sign up to save your podcasts

The Evolution of CX

The Evolution of CX

More shows like The CX Leader Podcast | A resource for customer experience leaders

The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

Coaching Real Leaders