For a special edition of “Closer Look,” we explore the good, the bad, and the complexities of using artificial intelligence (AI) technologies in our everyday lives. Researchers and experts discuss AI in voice recognition, the controversy surrounding its use in human resources software, and its role in denying medical claims. We revisit Rose’s conversations with Rick Gundling, the senior vice president of professional practice with the Healthcare Financial Management Association, Glenn Danas, a partner at Clarkson Law Firm, Dan Beck, president and chief product officer at SAP SuccessFactors and Hilke Schellmann, an investigative journalist and professor at New York University.

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