CX RIOT RADIO

The EX CX Cycle


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Good morning! Today we are going to have a brief talk on the EX/CX Cycle. What's that? I often use the equation ex=cx² or employee experience=customer experience squared. 

The cycle is this: the employees take care of the customers, the customers take care of the business, the business takes care of the employees, and it repeats in a never ending circle of life.

How is this done? Through a company culture that encourages transparency, respect, and collaboration. 


https://linktr.ee/caffcx

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CX RIOT RADIOBy David Powers

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