The Exam Room

Dr. Rhiannon Winsor in this impactful episode as she speaks with Altaf Ibrahim, Director of Quality at Sunset Health, about their remarkable success with breast cancer screenings. Learn how Sunset Health has overcome barriers like patient education, resource limitations, and cultural hesitancy to achieve outstanding performance metrics. Altaf shares actionable strategies, emphasizing empathy, community bonds, and personalized patient engagement. If you're looking for effective ways to boost preventive health outcomes, this episode provides invaluable insights and practical tips.

In this inspiring episode of "The Exam Room," join Dr. Rhiannon Winsor as she talks with Altaf Ibrahim, Director of Quality at Sunset Health in Yuma, Arizona. Altaf shares his remarkable journey from a plastic surgeon in Pakistan to a passionate advocate for preventive healthcare in the United States. Discover how his personal and professional experiences shaped his dedication to chronic disease management and preventive care, and hear powerful insights into overcoming healthcare disparities. This episode emphasizes the essential role of empathy, trust, and cultural understanding in achieving successful health outcomes.

Do CAHPS scores actually affect your bottom line? In a word: yes.

In this final episode of The Exam Room's CAHPS series, Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to connect the dots between patient perception, shared savings, and value-based care. They explore:

• How CAHPS scores contribute to MSSP and other incentive programs
• Why low-scoring domains often predict high-cost utilization
• What health center leaders risk by ignoring patient experience
• Simple, high-impact actions that improve both scores and care quality

Packed with practical insights and strategic takeaways, this episode is a must-listen for anyone navigating value-based care in FQHCs or beyond.

In this urgent special episode of The Exam Room, Dr. Rhiannon Winsor and Producer Benj Braman sit down with Jessica Yanow, President and CEO of the Arizona Alliance for Community Health Centers, to talk about the very real and imminent threats to Medicaid in Arizona. With proposed legislation under review, health centers are bracing for a spike in uninsured patients, reduced funding, and operational strain.

Jessica shares how health centers are responding through scenario planning, innovation, and collaboration, and why trust, adaptability, and communication are more critical than ever. You'll also hear how advocacy, internal culture, and technology like AI are shaping the way forward.

This episode is a must-listen for health center leaders, care teams, and anyone concerned about the future of healthcare access in our communities.

For more information, please visit https://aachc.org/ or contact Jessica Yanow at [email protected]

Want to improve your CAHPS scores without burning out your care team? It starts before the patient walks into the exam room.

In this episode of The Exam Room, Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to discuss proactive strategies that boost CAHPS performance — particularly in high-impact areas like communication, lab result expectations, after-hours care, and trust-building.

You'll learn how to:

• Set patient expectations before frustration sets in
• Use visual cues, digital signage, and follow-up calls for better engagement
• Empower staff to see themselves as part of the patient journey — even if they never enter the exam room
• Shift from reactive to proactive outreach to prevent care delays and ER visits

Whether you're a health center leader or frontline staffer, this episode will inspire you to find value in the little things that add up to a better patient experience.

In this episode of The Exam Room, Dr. Rhiannon Winsor, Kimberly Gonzalez, and Sam Reinhard explore the differences between the CAHPS survey and Press Ganey — and how both can be valuable tools when used thoughtfully.

From benchmarking insights to real-time feedback to the realities of mail-based survey returns (yes, people still respond!), this conversation dives deep into the value — and limitations — of using surveys as a foundation for improvement.

You'll learn:

• Key differences between CAHPS and Press Ganey
• Why survey customization can be a double-edged sword
• How health centers should interpret patient feedback within context
• Why surveys are tools — not solutions

🎧 Tune in and close out our CAHPS series with a grounded, practical perspective on survey strategy that actually works.

What are your patients really saying — and are your staff even hearing it?

In Episode 20 of The Exam Room, Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to break down how low CAHPS scores can become powerful tools for change.

This episode focuses on how to use patient feedback to optimize provider and staff behavior — and why it's often the smallest adjustments in workflow, communication, and expectation-setting that have the biggest impact.

What you'll learn:

• Why sharing CAHPS feedback (even the negative stuff) is critical
• How perception and reality collide in patient satisfaction
• Ways to support providers without blame
• Quick wins that can reshape the patient experience

🎧 Tune in and start building a culture that turns feedback into forward motion.

Is your health center unintentionally fueling survey fatigue?

In this episode of The Exam Room, Dr. Rhiannon Winsor, Kimberly Gonzalez, and Sam Reinhard take a hard look at why patients and staff are exhausted by constant surveys — and what to do instead.

Tune in as they unpack how to spot the signs of survey fatigue, make feedback feel valuable, and replace checkbox culture with real connection. Learn how a simple phone call, personalized outreach, or even patient portal help can completely change perception — and boost your CAHPS results in the process.

Key Takeaways:

• Why patients ignore surveys (and what makes them engage)
• The overlooked value of open-ended conversations
• Creative, human-centered approaches to collecting feedback
• The surprising power of small workflow changes

🎧 Listen now — and start turning passive data into proactive care.

Are health centers really listening to what patients are saying?

Join Dr. Rhiannon Winsor with guests Kimberly Gonzalez (Manager of Population Health Analytics) and Sam Reinhard (Director of Community Outreach at Sun Life) for a candid conversation about the CAHPS survey — what it is, why it matters, and how to turn survey data into meaningful change.

From identifying hidden patient needs to small shifts in communication that improve satisfaction, this episode explores the real-world impact of listening to the people we serve. Whether you're in care coordination, operations, or leadership — this is an episode you don't want to miss.

Topics include:

• What the CAHPS survey really measures
• Why perception matters as much as reality
• Common mistakes health centers make with patient feedback
• How data can (and should) drive smarter decisions

🎧 Subscribe and listen on your favorite platform

Dr. Rhiannon Winsor is joined by Tony Rodgers to explore the critical transition from fee-for-service to value-based care. Learn why many health centers are choosing to partner with ACOs, how payment models are evolving, and what this means for patient outcomes, provider incentives, and long-term healthcare sustainability.