In the fourth episode, Samir discusses why mobile experience must be the first priority while focussing on the customer experience.He discusses:- Why B2C and B2B brands need first mobile experience? What are the basic steps needed to start with mobile experience for customer experience? Samir also gives a few examples from B2C and B2B.Visit the website for more details:-https://pritbor.com/podcasts

Podcasting is trending as people are hooked to audio content. In this episode, our guest  James Carbary who is an authority in B2B Podcasting;  explains how podcasting builds a better relationship & experience with a B2B customer and helping in winning clients. We discuss his "Content-Based Networking" framework for podcasting to build relationships. He shares various insights and strategy to interview the guests and various important podcasting strategy.

In this episode, I demystify how becoming a digital business is different than doing digital. Becoming an "Experience Business" demands an organisation to become a digital business and undergo digital transformation. However, many people confuse this term with "Doing Digital".

In this episode, I share what it means to become an "Experience Business". Today's connected customers have many choices and they are very demanding. This makes it difficult for brands to differentiate mere on product quality and pricing. An Experience business provides a top-notch experience to customers throughout the entire customer journey.  In this episode, I give a six-point recipe for Experience Business.

This is trailer episode for "The Experience Business" podcast