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The Experience Business
By Samir Kumar SahBusiness
The Experience Business episodes
- Ep 04: How Customer Experience must start with the Mobile-first Experience?In the fourth episode, Samir discusses why mobile experience must be the first priority while focussing on the customer experience.He discusses:- Why B2C and B2B brands need first mobile experience? What are the basic steps needed to start with mobile experience for customer experience? Samir also gives a few examples from B2C and B2B.Visit the website for more details:-https://pritbor.com/podcasts15 min
- Ep 03: Podcasting to build better relationships and experiences with B2B customers w/James CarbaryPodcasting is trending as people are hooked to audio content. In this episode, our guest James Carbary who is an authority in B2B Podcasting; explains how podcasting builds a better relationship & experience with a B2B customer and helping in winning clients. We discuss his "Content-Based Networking" framework for podcasting to build relationships. He shares various insights and strategy to interview the guests and various important podcasting strategy.53 min
- Ep 02: Why becoming Digital Business is different than doing digital?In this episode, I demystify how becoming a digital business is different than doing digital. Becoming an "Experience Business" demands an organisation to become a digital business and undergo digital transformation. However, many people confuse this term with "Doing Digital".12 min
- Ep 01: What it means to become an Experience BusinessIn this episode, I share what it means to become an "Experience Business". Today's connected customers have many choices and they are very demanding. This makes it difficult for brands to differentiate mere on product quality and pricing. An Experience business provides a top-notch experience to customers throughout the entire customer journey. In this episode, I give a six-point recipe for Experience Business.15 min
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About The Experience Business
From the publisher's feed
THE EXPERIENCE BUSINESS is a new podcast released every Monday, Wednesday & Friday to help you make your business an Experience Business to differentiate, stay competitive and build a brand.…
Because people don't just buy your product and services. They only buy the experiences. I am Samir Kumar Sah. In this podcast, I bring my own insights, perspectives, case studies not just in marketing, but also on how technology product processes, people and culture make the experiences. Great experiences require complete rethinking, starting from marketing to supply chain to your customer success.I also invite regular guests to share their viewpoints on being innovative, agile, and digital-first to differentiate your brand and being competitive.This podcast is for futurist leaders who are entrepreneurs, business leaders and practitioners from various departments together willing to make an impact.