The Experience Designers

What does a humanitarian business such as the British Red Cross do to ensure they’re also human-centric on the inside when creating an experience for their people?

Well, they commit to a dedicated people experience team and start their journey of introducing a way of working that puts the employee at the heart of everything. Applying a human-centric approach, whilst delivering benefit for the people involved and showcasing the methods and mindset along the way, all the whilst using the process to change hearts and minds. 

The cognitive and rational mind dominates our conversation about performance in the workplace, but unlocking our full potential and abilities - and doing so sustainably over time - demands us to engage more than our brains. 

Only when we listen, learn to understand, and respond to the signals that our body sends us, are we able to actually enhance our contribution, health and well-being. 

The humble job interview. Did you know that the first offical job assessment was creating in 1921 by Thomas Edison who designed a written test to evaluate candidates' knowledge. Since then it’s safe to say, the interview has gone various developments. But at the core, it’s two humans coming together. Where so much is going on from a psychological, bias and human perspective. 

But it’s not until you really lean in and take a forensic lens that you truly start to understand where things can go seriously wrong. Especially from an experience and employer brand perspective. 

What distinguishes a well-functioning team from a friction-ridden one? How do we know what to spend time on as we start building a team? And what do we need to take ownership of as leaders and co-workers?

With Eleni Jacobs we break down the concept of psychological safety and look at the conscious and unconscious dynamics that rule and create our teams - as a group and as individuals.

When was the last time you felt discomfort?
Did you notice how you reacted? Was it subtle shifts in your body? Or major knee-jerk! How did it feel? What level of discomfort was it? 1 out of 10? 10 out of 10? Regardless of the situation. What's clear is we have a reaction. Sometimes subtle, other times more profound and impactful. This is where the learning and growth opportunities exist in these moments and how we reflect and react.

Design is a buzzword for everything from products to customer- and employee experiences. But beyond that, it is a mindset and skill-set that requires dedicated practice both by individuals and organizations. 

With Andre Fangueiro we explore different facets of design, from individual behaviors to leadership, career development and organizational structures. What does it actually take to do design (successfully)?

As employee experience continues to evolve from buzzword to creating impact inside of organizations. I was curious to explore the world of customer experience. How did they go from buzzword to a discipline, business function and career choice? What learnings can we leverage for the EX evolution? How can we make better use of connecting these two sides of the same coin to bring value to people and business?

In this special episode Shani and Steve look back on their first year of running Wonder together and what it means to do life and business in a more human way.

They share 10 big lessons they’ve learnt over the course of the year and the different facets of more human.

In a quick-paced and demanding work environment, community is something many companies and individuals seek to build - to be less alone, to become more creative, to solve problems more effectively.

With Anamaria Dorgo's unique voice and experience in community building, we explore what makes a good community. And how do we go about creating communities that add value to both the people in them and the world around them… 

Theo Smith brings a unique lens to the workplace in the form of Neurodiversity. If you’re struggling to understand what this is or how it applies to your business - I promise you, it is relevant and already exists in your business. It’s just a matter of whether you understand it, are asking the right questions or prepared to adapt and evolve to it.