The Experience Evolution

Greg Mummah is the Director of Sales Engineering for JRNI. He has over 30 years of experience in the software, with ten years specifically in SAS. He has experience in various other fields, such as banking, financial services, retail, and the public sector.

Nick Barnes and Sean Jones discuss the digital trends affecting online banking and physical branches.

John Federman and Adam Percival break down the shopping trends likely to impact the 2021 retail holiday season.

Nick Barnes and Thomas Novak discuss the importance of incorporating personalized experiences and human-to-human connections into digital banking solutions.

Jonathan Horemans, Roger Sowerbutts, and Graeme Greenwood weigh in on retail trends in the era of the post-pandemic shopper.

Businesses already recognized the importance of appointments as an experience driver for customers and prospects before the pandemic.

John Federman discusses building strong customer relationships in retail and banking industries through experiential relationship management.