The Experience Perspective: An Ipsos Podcast

The Experience Perspective: An Ipsos Podcast

By IpsosBusinessMarketing
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The Experience Perspective: An Ipsos Podcast episodes

  • Episode 3 - Responses to COVID-19 from leading brands across the world

    Welcome to Customer Perspective, recorded week of April 27th, 2020. This week, our hosts, Helen Wilson and Trevor Clarke, welcome Nicolas Fritis, who heads up Customer Experience and Channel Performance, Ipsos in LATAM.

    We quiz Nico about the best practice measures being taken by organisations around the globe, to adapt to this new environment, to provide support, care and protection to customers, to do the right thing by employees and, indeed, to do the right thing by the world at large.

    Find out more about  Customer Experience, Mystery Shopping, Retail Performance and Retail and Consumer Intelligence at Ipsos.

    Customer Perspective is a weekly podcast aimed at all of you who are concerned, in some way, with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of sales channels, or functions, and their role in delivering customer success … then this podcast is for you.

    If you’d like any more information about anything discussed on this podcast or if you’d like to have a question answered, contact [email protected]

    29 min
  • Episode 2 - All About Channel Performance
    Welcome  to our second episode of Customer Perspective, a weekly podcast aimed at all of you who are concerned with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience  practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of sales channels, or functions, and their role in delivering customer  success, then this podcast is for you.
    In  this episode, our hosts, Helen Wilson and Trevor Clarke, welcome Craig Bradley, Global Head of Channel Performance, Ipsos, and Becky Harris,  Head of Channel Performance, Ipsos in Canada. This week we’re getting to grips with Channel Performance – what this means and how we go about measuring it, including via Mystery Shopping. We take a look at some of the changes we’re seeing in this time of coronavirus and more generally,  and what this might mean going forward.
    NEXT UP
    Join us next week to hear from Nico Fritis, our LATAM Head of Customer Experience and Channel Performance. Nico will be speaking about best practice measures taken  by organisations around the globe, to adapt to this new environment, to provide support, care and protection to customers, to do the right thing by employees and, indeed, to do the right thing by the world at large.  If you’d like Nico to answer one of your  questions, please get in touch with us at [email protected].
    Our podcasts are available for you to subscribe to on all of your favourite podcasting platforms, and we are also available for streaming on Spotify. 
    www.ipsos.com
    25 min
  • Episode 1 - CX Programmes During COVID-19

    Welcome to our first episode of Customer Perspective, recorded week of April 13th, 2020.  This week, our hosts, Helen Wilson and Trevor Clarke, welcome Ben Llewellyn, our Global Head of Customer Experience at Ipsos.  As Ipsos, we’re being asked for help in addressing clients’ questions about the disruption that COVID-19 is having on society, on their business and customers, and its impact on their CX programmes – on measurement and management.  We’re kicking off the first of our podcasts with the aim of addressing some of those tough questions we’re hearing from our clients around the world about their CX programmes, in particular.

    To learn more about why Customer Experience still matters amid COVID-19 and social distancing: https://www.ipsos.com/en/staying-close-your-customers

    NEXT UP

    Join us next week to hear from Craig Bradley, our Global Head of Channel Performance.  If you’d like Craig to answer one of your questions, please get in touch with us at [email protected]

    In the coming days, our podcasts will be made available for you to subscribe to on all of your favourite podcasting platforms, and will also be available for streaming on Spotify. We will keep you updated as we add to these platforms.

    www.ipsos.com

    27 min

About The Experience Perspective: An Ipsos Podcast

From the publisher's feed

Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game!