The Extraction

The Extraction Ep 20: Create Capacity for Growth with Dedicated New Patient Columns


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Cory Schoebel, Chief New Client Officer at Chrisad, joins Kyle Bergman and TeamCare CEO Colin Ambler to break down what actually drives dental practice growth. Cory shares why most “marketing problems” are really availability and operations problems, and why his top rule is simple: new patients must be able to get in today or tomorrow.

They dig into the metrics that predict growth, including revenue per exam, pre-appointment rates, reactivation, open chair hours, and the gap between what owners think is available and what teams actually schedule.

Cory also explains how high-performing practices create capacity without blowing up overhead through assisted hygiene, dedicated new patient columns, and exam-only blocks on Saturdays. If your schedule looks full but results say otherwise, this episode gives you a clear path to fix the friction and unlock demand.


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The ExtractionBy TeamCare