Greg Brooks, Managing Director at Global Strategic, joins hosts Kyle Bergman and Colin Ambler to reveal the ultimate hygiene reactivation playbook. Together, they break down how dental offices can delegate patient recall to trained offshore teams, powered by TeamCare’s real-time tracking technology. Greg explains how outsourcing boosts efficiency, reduces overhead, and fills empty hygiene chairs risk free.

Colin and Kyle walk through the system that connects call outcomes, text follow-ups, and analytics directly to production dollars—showing $30,000+ in recovered revenue per month. Learn how the “living list,” leaderboards, and pay-on-performance model are transforming how practices handle recall and scale.

Discover how to grow without adding staff—and only pay for results.

Gary Takacs, often called the godfather of dental podcasting, joins Kyle Bergman and Colin Ambler to discuss why the “people side” of dentistry is the real driver of business success.

He explains how connection builds trust, how to design a schedule that works for both profit and balance, and why three-day doctor weeks can outperform four-day ones. Gary shares the “rock, sand, and water” model for scheduling, his pre-payment courtesy approach, and the behavioral principles that increase treatment acceptance.

The conversation also dives into leadership, incentive systems, and using data tools like TeamCare to track progress and reward performance.

Multi-practice owner Dr. Jim Arnold joins hosts Kyle Bergman and Colin Ambler to break down how winning practices really grow.

He shares his journey from a million dollars of debt to scaling multiple locations by building team-driven systems, delegating with trust, and tracking what matters. You will hear why the dentist is often the bottleneck, how to simplify incentives so teams take ownership, and how to quantify treatment plans with reasons for not scheduling to improve case acceptance. Dr. Jim explains the Foundation Dental Mastermind, with weekly sessions and 20 to 25 niche experts, plus luxury dental retreats.

Colin adds operator perspective from a $7M, 14-chair practice and how TeamCare automates incentives from the PMS with instant, same-day bonuses. Close with a clear message: develop soft skills, know your KPIs, and get a mentor. 

Recommended book mentioned by Colin: The Goal written by Eliyahu Goldratt

Practice growth starts with systems and people.

In this episode, consultant Sandy Pardue joins TeamCare’s Dr. Sharon Bleiler and Kyle to unpack what really drives a healthy, profitable practice. Sandy shares her journey from office manager in a high volume, data driven clinic to advising 600 practices.

She explains why treatment acceptance begins before the chair, how to hire by listening, and why culture improves when leaders add structure, accountability, and clear protocols. We dig into Dentaltown’s role in her career, simple steps to reengage patients, and a practical view on AI that supports human relationships rather than replacing them.

You will leave with checklists you can use, questions to ask in interviews, and a push to communicate more with your team. Dentistry wins when the people part comes first.

Gary Bird, founder of SMC National, joins Kyle and Colin to break down why 80 percent of dental practices stall and how the top 20 percent keep growing. We dig into the real math of new patient flow, including unanswered calls that hover near 35 percent, front desk conversion that averages 50 percent on marketing leads, and 2 to 3 week waits that drive 30 to 40 percent no shows. Gary shares simple fixes that stack, answer more calls at peak times, train for redirect questions, and use hybrid block scheduling so new patients get in today or tomorrow.

Then we connect growth to incentives. Colin and Kyle share how TeamCare automates micro bonuses for Google reviews by tagging everyone who touched the visit, and why goal based and individual rewards lift culture and output. We also cover a 144 practice study where a 10 dollar hygiene reactivation bonus returned about 38 times the investment. Plus, Gary’s new series My Dental Playbook and the power of clear scoreboards for teams.

If you care about phones, schedules, reviews, and incentives, this one gives you a clear playbook you can use this week.

In this conversation, Dr. Tina Saw, CEO and founder of Oral Genome, discusses her journey from being a general dentist to creating a groundbreaking saliva test that measures oral health biomarkers. The discussion covers the challenges faced in dental practice, the innovative product development process, and the importance of patient engagement in modern dentistry. Dr. Saw emphasizes the need for preventative care and how her product aims to bridge the gap between dental and medical health. The conversation also touches on market trends, insurance coverage, and the future of oral health technology.

In this episode, Dr. Sharon Bleiler, co-founder of Team Care, shares her journey from struggling as a dentist to successfully managing a thriving dental practice. The conversation explores the challenges faced in the business side of dentistry, the creation of Team Care as a solution for accountability and performance tracking, and the importance of effective coaching and communication within the practice. The discussion emphasizes the role of data in management, the significance of recognition and motivation, and the impact of daily feedback on continuous improvement. The episode concludes with insights on the crucial role of the front desk in patient management and the overall success of the practice.

In this episode, Colin and Kyle discuss the challenges and solutions surrounding dental staff incentives. They explore the shift from traditional hourly pay to performance-based incentives, the common pitfalls of manual tracking systems, and the benefits of automating incentive programs. The conversation highlights the importance of recognizing staff contributions through innovative methods like hygiene reactivation and Google reviews, ultimately aiming to enhance employee engagement and practice profitability.

In this inaugural episode of The Extraction, Kyle Bergman and Colin Ambler discuss the critical importance of pre-appointment rates in dental practices. They explore how many practices are unaware of their actual pre-appointment rates and the implications of this oversight. Through real examples and data analysis, they highlight the need for accountability and transparency in practice management. The conversation emphasizes that retaining existing patients is more cost-effective than acquiring new ones, and that a high pre-appointment rate is essential for sustainable growth. The episode concludes with a call to action for practices to utilize TeamCare's tools to improve their pre-appointment rates and overall performance.