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Zack Oates welcomes Brock Weeks, CEO of Savi, to talk about using AI to measure and improve in-store guest experiences. Brock explains how Savi transforms existing security footage into actionable insights that help operators understand consistency, cleanliness, and engagement in real time. Together, Zack and Brock discuss the connection between AI, feedback, and the human side of hospitality.

Zack and Brock discuss:

• Using AI to measure consistency and guest interactions
• The “time to engage” metric and what it reveals
• Why data only works when it fits real workflows
• How AI empowers frontline workers instead of replacing them
• Why consistency builds trust

Thanks, Brock!

Links:
https://www.linkedin.com/in/brock-weeks-7b7471a/
https://www.linkedin.com/company/savi-solutions/
https://getsavi.com/