The Failover Plan Podcast

Episode Summary:

On today's show, Shane interviews John Hill, a seasoned consultant with over 20 years of experience in Disaster Recovery and Business Continuity. John has found a great way to address the consistent appearance of process issues when preparing organizations for regulatory examinations. John integrated the concept of continuous improvement concepts into his BC programs and has lots of stories about how this work has enabled him to create value with leadership. John demonstrates that by using the information he gathered during a BIA or plan development, he was able to improve the efficiency of his organization’s business processes with big results.

Key Points

7:31min- Starting his career because of the FFIEC

12:07min- How does a company’s BCM program get so bad? The “Peril Predicament”

17:12min- John’s use of Dale Carnegie and other techniques to gain buy-in

18:33min- Using continuous improvement techniques to resolve the problems he was finding during the BIA

25:52min- Merging Business Continuity and Continuous Improvement into one department

27:26min- Another example- Software purchased by two divisions

31:37min- Approach to integrating continuous improvement into regular BCM work

41:22min- The “Sales Palace” fix

Guest Bio:

John is a proven resiliency expert with 20+ years of technical experience developing, leading and maturing enterprise Business Continuity, Disaster Recovery, Crisis Management, Incident Management, and Cyber Security Response for Fortune 500 companies. John is known for implementing redundant technical infrastructure/systems/staff to ensure resilient systems against business interruptions and actual disasters. What sets John apart is his ability to clarify complex technical concepts and partner with IT to build actionable plans for proven recovery capabilities and long-term business sustainability. John is ITIL certified and a Certified Business Continuity Professional.

Important Links:

Linkedin

The W. Edwards Deming Institute- The Red Bead Experiment is good for BCDR professionals because it shows the importance of knowing how the system handicaps employees and kills efficiency.  It also shows the importance of employees knowing what they are doing, why they are doing it, and how it affects the overall business and operations.

The experiment is also really good for open minded management to see how the system they put in place can make or break their company and operations

Episode Summary:

Shane continues the discussion with business continuity industry disruptors- Dr. David Lindstedt and Mark Armour- authors of "Adaptive Business Continuity: A New Approach" and creators of the Adaptive Business Continuity movement which started in 2015. In this episode, we  specifically discuss some of the hurdles they face today for going against the grain, their desire to enter into real debate about the value ABC brings, and we look ahead at where they want to take Adaptive Business Continuity. 

Key Points:

• 1:24min- One of the most positive outcomes was the The Adaptive BC Advisory group.

Guest Bios:

Dr. David Lindstedt is a speaker, author, and champion for business continuity. He co-founded AdaptiveBCP.org and authored Adaptive Business Continuity: A New Approach. He is the founder of Adaptive BC Solutions (AdaptiveBCS.org) and creator of three BC software systems. He consults, teaches, and advises on project management and business continuity.

Mark Armour is a business continuity leader with over 17 years of experience in the field. In that time, Mark has lead several global BC programs and has been directly involved in the response and recovery of well over a hundred separate operational disruptions, none of which were his fault. Mark is the co-author of the Adaptive Business Continuity Manifesto and Adaptive Business Continuity: A New Approach. He is currently the Global Director of Business Continuity at Brink’s, Incorporated, the worldwide leader in cash management solutions and secure logistics. 

Important Links:

• David Lindstedt

• Twitter

• Twitter

• Email

Episode Summary:

Shane interviews business continuity industry disruptors- Dr. David Lindstedt and Mark Armour- authors of "Adaptive Business Continuity: A New Approach" and creators of the Adaptive Business Continuity movement which started in 2015. In this episode, we discuss not only how they started to formulate their perspective, but also learned about the lessons they learned while changing the way many looked at Business Continuity processes. This is Part 1 of a 2 part series on the topic. 

Guest Bios:

Dr. David Lindstedt is a speaker, author, and champion for business continuity. He co-founded Adaptive BCP and authored Adaptive Business Continuity: A New Approach. He is the founder of Adaptive BC Solutions (AdaptiveBCS.com) and creator of three BC software systems. He consults, teaches, and advises on project management and business continuity.

Mark Armour is a business continuity leader with over 17 years of experience in the field. In that time, Mark has lead several global BC programs and has been directly involved in the response and recovery of well over a hundred separate operational disruptions, none of which were his fault. Mark is the co-author of the Adaptive Business Continuity Manifesto and Adaptive Business Continuity: A New Approach. He is currently the Global Director of Business Continuity at Brink’s, Incorporated, the worldwide leader in cash management solutions and secure logistics. 

Important Links:

• David Lindstedt  Twitter; Linkedin

Shane Mathew talks with Scott Baldwin, a BCM program leader who has started several programs in Silicon Valley (Ebay, Charles Schwab, Symantec) in his career. Scott has found some unique way to keep things fresh. We’re learn more about his approach to not only starting a program, but how he keeps the organization engaged through simple things like a decentralized BCM certification program.

In this episode you can hear more about how Scott developed the tools that he successfully used over and over again in various Silicon Valley programs he started or grew. Some of our conversation includes:

• How he uses an object-oriented approach to make things repeatable.

Guest Bio:

Scott Baldwin is a passionate Risk & Resiliency leader. Creator of the Engaged Matrix Model of Organizational Resilience (EMM). Specialization in creating truly sustainable Organizational Resilience programs for global, multi-billion dollar companies and integrating Cyber Resilience and other operational risk areas with BCM. 

Important Links:

• Linkedin

We're anxiously preparing for the launch of The Failover Plan Podcast in July. In this introduction, listen to Shane describe why he started this journey, and exactly what we will be talking about in our upcoming episodes.

Subscribe to our newsletter and to the podcast so you can hear the first episode when it officially launches!