The Fast Leader Show | Strategy Execution & Systems Design

Chris Westfall wrote down his desired salary on a napkin and the CEO accepted it. He started his new job but only a few weeks later, the CEO ended it. Chris moved his family to a new town for a job that no longer existed. Yet Chris thanks that CEO for the conversation.

Nathan Jamail was given orders from his boss and like so many other leaders he tried to get his people to buy-in to the direction. But he learned that what every leader has been taught about buy-in was all wrong and he lost the trust of his people.

Ed Muzio was running an industry forum for the first time. While he followed the advice he received he missed a few key elements and the meeting went off the rails. Ed was the one that needed to fix it but he didn’t know how.

Amy Radin (RAY-DIN), was used to getting organizational resources to innovate and drive change. Then she met Drew and gained a new perspective that caused her to never again complain, or tolerate complaints from others, about not having resources.

James (Jamie) Millar needed a different professional platform. He looked around and was unable to find what he wanted to do, the way he wanted to do it. So, he created his own firm that leads executive peer networks to help executives enjoy the insights and relationships they need to succeed.

Ajit Nawalkha used to have a constant dialogue of self-doubt. Coming from a background that was not very abundant, Ajit fought social comparison and feelings that he was not good enough. But over time with constant re-programming, he’s been able to have more dialogue of “I can” and to help others LIVE BIG.

Michael Pace built the first social customer service team and became recognized as an industry expert. He used this fame to launch his own customer experience consultancy and then the reality of running a business that must deliver an exceptional customer experience became his personal challenge.

Karen Chaston tragically lost her son Dan and she went straight back to work. She knew how to be a CFO, not a grieving mother. Eventually, she learned that his passing was meant for her to wake up. She now knows that you can have that career, but it doesn’t have to come at a cost to you.

Joseph Michelli now helps organizations deliver extraordinary customer and employee experiences. But in his early twenties he was all about himself until he began a journey that taught him about commitment, the power of teams and building a greater legacy.       

Matt Beckwith considered leaving his contact center job because he felt bogged down by the things he didn’t like about the job. He almost left, and then his boss asked him some very insightful questions that helped him find clarity almost instantly.