George Kunnappally is one of the most accomplished figures in the hospitality industry. As a Managing Director of Nando’s UAE, he heads the popular fast-casual chain known for its flame-grilled PERi-PERi chicken across 20+ locations. He has also been voted #3 on the Caterer Middle Power List for two consecutive years in 2020 and 2021.  

George is a seasoned hospitality industry professional and has been in franchise operations, management, and brand development for over 20 years. Throughout his career, he has grown brands like Subway, Bateaux Dubai, Charley’s Philly Steaks, Whittard of Chelsea, Second Cup Coffee, Johnny Rockets, and a host of UAE-bred concepts in the Middle East, Africa, and CIS regions. George is on the advisory board of the UAE Restaurants Group, the Middle East Food Forum, the Global Restaurant Investment Forum, and the Arabian & African Hospitality Investment Conference.

Despite his many achievements, his unassuming personality shines through in this conversation when he attributes serendipity to his success and, in his modest ways, says that he doesn’t have any unique talent or skills. Here’s what you’ll get to learn in this podcast,

• George’s journey of getting into the hospitality industry, the early obstacles, rejections, and with them some invaluable learnings. 
• The importance of championing women employees in the hospitality and giving them a true level playing field, and the culture at Nando’s.
• How having an owner’s mindset while being an employee helps in better decision-making, and leadership. 
• Thoughts on delivery aggregators, and why restaurant operators can’t ignore them. 

If you prefer reading over listening, we have published the transcription of the podcast here! Go on and scroll away.  

Find us online: 

Ashish Tulsian - LinkedIn
George Kunnappally - LinkedIn