In this episode of Restrocast, Ashish Tulsian sits down with Chris Incorvati, CTO at Jack’s Family Restaurants, to explore one of the most unconventional and inspiring journeys in restaurant technology. From a journalism graduate and restaurant GM to leading tech across 270+ QSR locations, Chris shares how curiosity, hands-on learning, and deep operational empathy shaped his rise.
The conversation spans pivotal roles at Legal Seafoods, Au Bon Pain, and Panera, where Chris helped roll out early POS innovations, in-house delivery platforms, and guest care systems. He also shares the origins of Panera’s “friction team,” built to eliminate recurring pain points and drive operational efficiency.
Now at Jack’s, Chris is focused on drive-thru speed, kiosk pilots, and maturing the brand’s tech stack—while remaining grounded in real-world needs. He talks openly about evaluating AI, learning from failure, and his evolution into a servant leader who believes in empowering teams, not micromanaging them.
Find us online:
Ashish Tulsian- LinkedIn
Chris Incorvati- LinkedIn