When an employee complaint comes in, the first 24 hours can shape everything that follows. In this episode, Pam Howland, Doug Plass, and Jennifer Walrath walk through the critical early steps employers should take—from acknowledging the complaint and reviewing policies to preserving evidence and planning an investigation. They also discuss common mistakes that can create additional legal risk and why a prompt, organized response is essential. 

*Ground Rules hosts and guests are not providing legal advice in this podcast. Do not act upon any of the information discussed in this podcast without first consulting a licensed attorney in your jurisdiction.*

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