This week is all about getting your clients engaged, motivated and interacting with your online lockdown programme 🤗
Yesterday our guest interview was Simon Evans. He shared with us what he is doing right now to keep his client retention high during lockdown
Today I'm sharing 4 things were doing at DKnine to keep clients engaged, active and staying with us
You may already be posting in the group every Sunday and explaining what's coming up this week
Maybe you already have a set plan, but make sure to confirm it
Get them excited & motivated 😆
Share some extra details about what you will be doing and what might be different
Perhaps they're stuck working from home - give them something to be excited about 👉🏼
Instead of running 1 sessions at 6pm and seeing who shows up
Get them to book on to secure their space
This way they are committing 😇
And not just deciding willy nilly whether they will do it or not
Get people confirming and checking in
And the rate of attendance will be higher ✅
We learned this the hard way
Sometimes it's better to not check-in by messenger but by checking in by tagging them in a post
You see...sometimes if you haven't spoken to them in a while and they've fallen off the wagon
This direct message can actually be a reminder that they have forgotten to leave 🤪
You might be showing value, caring, dropping messages
But to them it can be a reminder that they've been paying and not coming
And in the end...you've prompted them to cancel their payment
When someone says they want to leave - its key to not let it happen right away
Offer them something different! ➡️
Fight for them, show them you care and want to keep them
Don't throw that money away 💸
So for us - we offer them a special deal
At the end of the day, a lot of people are struggling financially
But if someone comes to you wanting to leave
Consider helping them out...after all - it will help you in the long-run too
I hope these tips are helpful!